Vice President, Revenue & Business Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the Revenue Operations and Business Operations teams at Prompt Health through their respective team leads.

• Collaborate with the Head of Revenue and key leaders in Sales, Marketing, Account Management, Client Success, Finance, and Product.

• Direct annual and quarterly revenue planning efforts focusing on new business, retention, and expansion.

• Convert company objectives into pipeline, capacity, hiring, ramp-up, productivity, and coverage demands.

• Manage account-universe data and operational guidelines for segmentation, tiering, ownership, recycling, suppression, whitespace, and market penetration.

• Work alongside Marketing, BDR, and Sales to develop actionable account cohorts and evaluate demos, opportunities, and revenue per account.

• Define lifecycle stages, metrics, forecasting processes, and the necessary infrastructure.

• Examine conversion rates, velocity, ACV, win-loss trends, demo yield, and team productivity across various specialties, segments, channels, products, and cohorts.

• Develop and suggest coverage models, territories, quotas, capacity guidelines, engagement rules, and procedural modifications.

• Design and implement cross-sell, expansion, and retention strategies throughout the customer lifecycle.

• Create a cohesive strategy and prioritized roadmap for Revenue Operations and Business Operations.

• Manage the roadmap concerning CRM architecture, reporting, data infrastructure, integrations, workflow automation, data integrity, and AI-supported internal tools.

• Evaluate both teams, clarify roles and service levels, prioritize the commercial and systems roadmap, and address key data or architectural challenges.

• Construct a bottom-up revenue plan categorized by specialty, segment, product, and operational motion.

• Establish reliable account data, tiering, ownership, recycling rules, and play-based BDR cohorts.

• Develop a dependable forecasting operating system and early-warning indicators.

• Implement a comprehensive scorecard that tracks new business, retention, expansion, and product adoption.

⛳️ Requirements

• Proven track record in leading Revenue Operations or GTM Strategy and Operations within a scaled B2B SaaS environment.

• Demonstrated commercial outcomes across BDR, Sales, Marketing, and Account Management or Client Success.

• Proficiency in bottom-up revenue planning, capacity management, territories, quotas, pipeline requirements, forecasting, retention, expansion, and scenario analysis.

• Experience in a finite or well-defined market where account selection, coverage, recycling, and reputation are critical.

• Ability to influence senior leaders, challenge functional assumptions, articulate trade-offs, and make recommendations based on incomplete data.

• Expertise in CRM, data modeling, integration, automation, and governance sufficient to lead technical teams and assess their output.

• Experience in managing managers or team leads.

• Advanced skills in Excel or Google Sheets.

• Familiarity with CRM and BI tools.

• SQL knowledge is a plus.

• Eligibility to work within the United States.

• Legal authorization to work in the US.

• Must not currently be a Prompt customer or employed by one unless explicit consent from the current employer has been secured.

🏝️ Benefits

• Equity.

• Remote work arrangement.

• Travel opportunities for office visits, planning sessions, and select customer or industry meetings.