Director, Technical Business Operations

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee operational governance initiatives within the Retirement & Wealth sector.

• Provide guidance to leadership on aspects such as risk, compliance, resilience, technology, data management, records, and third-party requirements.

• Sustain governance frameworks, procedures, controls, documentation, and yearly roadmaps.

• Organize reviews, attestations, evidence collection, testing, remediation, audit responses, and regulatory submissions.

• Monitor program progress, escalate risks and overdue actions, and foster accountability.

• Direct the execution of the Third-Party Risk Management and Vendor Management programs.

• Collaborate with business units, finance, technology, procurement, risk, and compliance teams on vendor oversight and regulatory responsibilities.

• Facilitate business continuity planning, resilience testing, recovery exercises, and the maintenance of plans.

• Supervise governance related to End User Computing Solutions and conduct Process Criticality & Impact Risk Assessments.

• Ensure that ownership, reviews, testing, approvals, records, and evidence are consistently maintained in enterprise systems.

• Lead assessments of records inventory and advocate for information classification, retention, and lifecycle management.

• Create executive reports, dashboards, and performance metrics.

• Maintain repositories for programs, procedures, templates, training materials, and communications with stakeholders.

• Streamline and automate governance processes, enhance operational efficiency, and assist with business onboarding and educational initiatives.

• Cultivate partnerships and exert influence within a complex organizational structure while balancing operational rigor with business facilitation.

⛳️ Requirements

• A Bachelor's degree or equivalent professional experience.

• A minimum of 8 years in business operations, operational risk, governance, compliance, technology operations, vendor management, business continuity, or a related field.

• In-depth understanding of operational risk, controls, governance, and regulatory requirements.

• Demonstrated ability to lead intricate cross-functional programs and achieve results through influence.

• Strong skills in program management, analytics, problem-solving, and executive-level communication.

• Experience in crafting governance processes, metrics, and reporting frameworks.

• Preferred background in financial services, particularly in retirement, wealth, asset management, insurance, or banking.

• Familiarity with third-party risk, operational resilience, business continuity, data analytics, records management, audits, and regulatory reviews is preferred.

• Experience with governance or risk management platforms such as Archer, Fusion, Ivalua, Process Unity, or SharePoint is preferred.

🏝️ Benefits

• Flexible work environment.

• Health insurance.

• Dental insurance.

• Mental health benefits.

• Vision insurance.

• Short- and long-term disability insurance.

• Life and AD&D insurance coverage.

• Adoption/surrogacy benefits.

• Wellness benefits.

• Employee/family assistance programs.

• Retirement savings plans.

• Pension plan.

• Global share ownership plan with employer matching contributions.

• Financial education and counseling resources.

• Paid holidays, vacation, personal, and sick days.

• Statutory leaves of absence.

• Support for learning and career advancement.

• Inclusion and well-being initiatives.

• Incentive programs and compensation linked to business and individual performance.