Vice President – Property Operations

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee the property management operations for the designated portfolio.

• Manage the daily operational strategy and performance of a multi-asset portfolio while ensuring a consistent presence on-site across all properties.

• Convert asset-level business plans into operational priorities, measurable goals, and effective follow-up.

• Collaborate with Construction, Asset Management, and on-site teams to address critical building needs, risks, construction plans, and any disruptions to residents and leasing.

• Implement portfolio governance through KPI scorecards, risk assessments, and operational recommendations to Executive Management and ownership.

• Make informed decisions regarding pricing strategies, concessions, staffing, vendor relations, capital priorities, and corrective measures.

• Lead, recruit, develop, and retain high-performing management teams.

• Develop strategic plans for each asset and provide financial updates and variance analyses to Executive Management.

• Direct leasing and occupancy strategies, including pricing, concessions, marketing, traffic conversion, resident retention, and unit readiness.

• Supervise resident experience, reputation management, resident sentiment, service recovery, and community relations.

• Ensure regulatory compliance, life-safety preparedness, business continuity, insurance-related risk mitigation, and audit resolution.

• Direct vendor and procurement strategies, contract performance, service-level accountability, and portfolio-level cost efficiencies.

• Guide organizational change, asset integration, and operational stabilization during acquisitions, transitions, renovations, and leadership shifts.

• Collaborate on budgets, forecasts, marketing strategies, staffing plans, and capital initiatives.

• Review financial statements, cash flow, budgets, forecasts, general ledger activities, variance explanations, and operational results.

• Report on portfolio performance to Executive Management and devise reforecasting strategies.

⛳️ Requirements

• A minimum of ten years of multifamily property management experience, including senior leadership roles in complex multifamily operations.

• Proven track record in leading lease-up environments, ideally involving high-rise, transitional, financially or physically challenged, or underperforming assets.

• Strong accounting background with advanced knowledge of property-level financial statements, budgeting, forecasting, cash flow management, P&L analysis, and financial controls.

• Experience working collaboratively with Asset Management and maintaining an owner-focused approach.

• Demonstrated ability to identify performance issues, set priorities, and enhance execution in complex operating settings.

• Preferred experience in coordinating major capital, rehabilitation, or construction activities within occupied residential properties.

• Proven management skills with a history of team building and identifying, mentoring, and developing talent in both on-site and virtual environments.

• Experience with an institutional-grade owner or operator is essential.

• In-depth knowledge of financial operations, budgeting, and P&L analysis.

• Operating experience throughout the full investment cycle and across multiple asset classes, including acquisition due diligence, repositioning and rehabilitation, stabilized operations, and asset dispositions.

• Ability to effectively organize, prioritize, and manage multiple competing priorities using sound judgment, critical thinking, and problem-solving skills.

• A Bachelor’s degree is required.

• Demonstrated capability to utilize and learn new technologies, including hardware, mobile devices, software, and cloud-based platforms.

• Proficiency with standard office technology.

• Proficiency in Microsoft 365 applications, including Word, Outlook, Excel, Teams, PowerPoint, SharePoint, and Stream.

🏝️ Benefits

• Comprehensive benefits package focused on the overall health and wellness of employees.

• Programs and incentives that promote physical, mental, financial, and behavioral wellbeing.

• Commitment to equal opportunity employment practices.