Vice President, Operations

This is a fully remote position, open to applicants in Kentucky.

📋 Description

• Take charge of the operational performance for Fazoli’s portfolio of 34 restaurants, which includes managing P&L, operational health, adherence to brand standards, and royalty performance across 120 franchised locations.

• Act as the operational representative in cross-functional discussions related to supply chain, marketing, culinary, development, finance, technology, human resources, and legal matters.

• Responsible for same-store sales and restaurant-level operating profit in accordance with the approved annual plan.

• Manage costs of goods, labor productivity, waste, and cash control to meet planned targets; implement corrective actions if restaurants fall short of goals.

• Establish regular business reviews, conduct restaurant visits, and create action plans in collaboration with Area Supervisors.

• Drive franchise same-store sales and reported net sales; collaborate on the integrity of royalty reporting, collections, and defaults.

• Guide Franchise Business Consultants in mentoring franchisees to achieve improvements in sales, margins, and operational performance metrics.

• Act as the primary operational contact for the franchise system.

• Provide support for new openings, remodels, transfers, and renewals.

• Oversee operational evaluation and audit programs for both company-owned and franchised restaurants.

• Be accountable for food safety outcomes, health inspection results, third-party audit scores, and compliance with certification standards.

• Ensure adherence to standard operating procedures, guest experience standards, timekeeping practices, and safety protocols.

⛳️ Requirements

• Bachelor’s degree in Business Administration, Hospitality Management, or a related discipline, or an equivalent combination of education and significant multi-unit operations experience.

• At least fifteen (15) years of progressive experience in multi-unit restaurant operations, with a minimum of seven (7) years in leadership roles overseeing multiple units within a QSR or fast-casual setting.

• Demonstrated ownership of a multi-unit P&L with a proven track record of enhancing same-store sales and restaurant-level margins.

• Experience in working with franchisees in a franchisor role, or similar experience in influencing independent operators without direct authority.

• Skilled in using restaurant point-of-sale, inventory, labor management, and scheduling systems.

• Valid driver's license and a record that qualifies for insurance.

• Willingness to travel approximately 50–60%, including overnight trips.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• 401(k) plan with company match.

• Opportunities for professional development and advancement.

• Employee discounts and perks.