Vice President, Operations

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Oversee operational initiatives and collaborate with key operational leaders.

• Offer guidance to regional leaders.

• Create essential performance metrics and operational KPIs.

• Lead, motivate, inspire, and develop the operational management team.

• Assist in strategic planning for operations, execution of strategies, and implementation of standardized processes.

• Construct scalable departmental structures that support organizational growth.

• Identify opportunities for process improvement by analyzing client workflows, best practices, and existing bottlenecks.

• Collaborate with finance and RCM teams to assess collection capabilities and adherence to payer contracts.

• Work alongside the Chief Operating Officer on strategies for National Account prospecting and referral generation.

• Drive growth that is profitable, ensure clinical excellence, and maintain regulatory compliance.

• Facilitate collaboration across organizations and the development of scalable solutions.

• Prioritize objectives and implement company initiatives as part of the leadership team.

• Manage staff directly and indirectly, including hiring, onboarding, training, coaching, counseling, and managing performance.

• Set annual departmental goals and objectives.

• Ensure the achievement of performance evaluations and organizational retention goals.

• Guarantee compliance with federal, state, and local legal and professional standards.

• Stay informed about HME products and services.

• Uphold patient confidentiality in accordance with HIPAA regulations.

• Advocate for the organization’s mission, vision, and values.

• Carry out other related duties as assigned.

⛳️ Requirements

• Must be a resident of the state of Missouri.

• A Bachelor’s degree is required or equivalent work experience in the HME industry (eight years).

• A minimum of seven years’ experience in relevant healthcare roles.

• Preferred experience in healthcare administration, finance, insurance customer services, claims, billing, home health, and/or medical terminology training.

• Valid and unrestricted driver's license in the state of residence.

• Possess a strategic vision with the capability to execute plans effectively.

• Demonstrated leadership abilities.

• Strong analytical and problem-solving skills with keen attention to detail.

• Proficient in financial reports, modeling, and performance presentations.

• Ability to thrive in a matrix environment with multiple and competing customer demands.

• Proven leadership skills with the ability to adapt to complex workflows and shifting priorities.

• Excellent written and verbal communication abilities.

• Capable of executive-level presentations and managing high-level client interactions.

• Strong interpersonal skills, with the ability to build relationships and negotiate effectively.

• High proficiency in Microsoft Office (Excel, Outlook, PowerPoint).

• Capability to bend, stoop, stretch, stand, and sit for extended periods.

• Ability to lift up to 30 pounds as required.

• Willingness to travel extensively as necessary.

🏝️ Benefits

• Extensive travel as required.

• Opportunities for professional development and personal growth through staff development programs.

• Comprehensive training and ongoing feedback.

• Compliance training and additional educational programs as required.