Vice President of Operations, Post-Acute Dialysis

This is a fully remote position, open to applicants in Texas.

📋 Description

• Provide strategic executive leadership for all Post-Acute operations, establishing necessary strategies, priorities, standards, and operational routines to scale the division across multiple markets and states.

• Develop a leadership structure that supports clinically sound and financially sustainable operations across at least five states as the division expands.

• Create scalable systems, standardized workflows, management routines, escalation pathways, and decision-making rights.

• Supervise daily operations of all SNF dialysis programs through Area Managers.

• Ensure reliable, safe, efficient, and contract-compliant service delivery across assigned facilities.

• Assist Area Managers with staffing, scheduling, treatment completion, documentation, inventory management, facility readiness, customer communication, physician coordination, and local financial performance.

• Establish and monitor operational scorecards by market and facility.

• Direct the resolution of staffing shortages, scheduling failures, supply disruptions, equipment-related issues, and risks to service continuity.

• Develop contingency plans for business continuity, emergency operations, severe staffing constraints, facility disruptions, and other high-risk events.

• Oversee the full Post-Acute divisional P&L, including gross profit, EBITDA, labor, travel, supplies, implementation costs, and other operating expenses.

• Collaborate with Finance and the COO to develop the annual operating budget.

• Review profitability, identify financial leakage, and enhance productivity, utilization, reimbursement, cost control, and contribution margin.

• Participate in the development of pricing models and operational assumptions for both new and existing business.

• Partner with Finance, Admissions & Billing, and Revenue Cycle resources to improve documentation, authorization, claims support, denial resolution, collections, and revenue integrity.

• Ensure compliance with CMS Conditions for Coverage, state requirements, HIPAA regulations, accreditation standards, company policies, and contractual obligations.

• Manage the operational implementation of quality and compliance requirements, as well as corrective action plans.

• Review quality trends and ensure prompt responses to adverse events, infection risks, missed treatments, documentation errors, medication issues, and survey findings.

• Ensure readiness for surveys, required audits, and timely closure of identified gaps.

• Manage the implementation of new Post-Acute programs following contract execution, from internal kickoff to stabilized operations.

• Guarantee completion of site assessments, feasibility reviews, construction and equipment readiness, staffing, credentialing, training, physician coverage, supplies, technology, billing setup, and regulatory requirements prior to launch.

• Establish stabilization plans, census ramp plans, customer communication schedules, and post-launch performance reviews.

• Conduct post-implementation reviews to enhance future launches.

• Maintain executive operational relationships with Post-Acute customers after contract execution.

• Lead service recovery initiatives and resolve customer concerns.

• Conduct and enhance Quarterly Business Reviews.

• Identify expansion opportunities within existing health system or customer relationships.

• Build relationships with nephrologists, Medical Directors, attending physicians, facility medical leadership, and the Chief Medical Officer.

• Resolve issues related to physician engagement, rounding, coverage, documentation, orders, communication, and accountability.

• Directly lead, coach, develop, proactively hire, and evaluate Area Managers and support roles.

• Foster a culture of accountability, support, authority, resources, follow-through, communication, and ownership of problems.

• Participate in hiring and interviewing for manager-level positions and oversee onboarding and first 90-day assessments.

• Collaborate with Market Development Managers to support referrals and maintain census.

• Work in partnership with Biomedical Operations, Human Resources, Marketing, Clinical Quality & Compliance, Contracting, Finance, Information Technology, Supply Chain, Clinical Education, Sales, and other Rendevor divisions.

• Remain accountable for operational implementation, corrective actions, verification, and sustained resolution.

• Report directly to the Chief Operating Officer.

• Work from a remote home office or skilled nursing facility.

• Travel regularly to operating markets, customer locations, physician meetings, implementations, and leadership meetings (20-25% expected).

• Address urgent issues outside of normal business hours when executive intervention is necessary.

⛳️ Requirements

• A Bachelor's degree in healthcare administration, business administration, nursing, operations management, or a related field is required; equivalent executive healthcare operations experience may be considered.

• A Master's degree in business administration, healthcare administration, nursing, public health, or a related discipline is preferred.

• At least seven years of progressively responsible experience in healthcare operations, including significant multi-site leadership responsibilities for geographically dispersed teams.

• Proven success in building, scaling, or materially improving a multi-state or multi-market healthcare operation.

• Experience leading through managers, developing leaders, and establishing sustainable operating systems.

• Ability to interpret quality, compliance, operational, customer, and financial data and translate findings into actionable plans.

• Experience with full P&L, budget management, labor, productivity, and financial performance analysis and tracking.

• Experience managing executive customer relationships, physician partnerships, clinical quality, regulatory risks, and cross-functional initiatives is essential.

• Dialysis experience is preferred, but not mandatory.

• Preferred experience in post-acute, long-term care, home-based care, specialty clinical services, physician practice, hospital, or other regulated healthcare operations.

• Proficiency in reading, writing, speaking, understanding, and satisfactorily communicating in English.

• Strong technical/computer skills with laptops, tablets, Outlook, Excel, PowerPoint, Word, SharePoint, etc.

• Ability to quickly learn various technical systems and equipment.

• Regular travel to operating markets, customer locations, physician meetings, implementations, and leadership meetings is required (20-25% expected).

• Must be able to address urgent operational, quality, customer, staffing, or physician issues outside of normal business hours when executive intervention is necessary.

• Ability to frequently stand, walk, twist, crouch, use hands to handle or feel, and reach with hands and arms.

• Capability to push, pull, and lift up to 50 pounds.

• Must be available to work Monday through Friday, including some weekends based on travel and unit needs.

🏝️ Benefits

• Exceptional employee benefit package.

• Employer contribution to H.S.A.

• F.S.A. tax savings benefits.

• A 4% dollar-for-dollar company match to the 401k plan with immediate vesting.

• Tuition reimbursement program.

• Employee referral bonus program.

• Comprehensive employee recognition and appreciation program.

• Quality employee training and development programs.

• Extensive Medical Benefits.

• Vision coverage.

• Dental benefits.

• STD/LTD/Voluntary Life insurance.

• Accident, Critical Illness, and Hospital Indemnity Plans.

• Pet Insurance options.

• Discounted auto and home insurance.

• Discounted legal services program.

• Employer-paid life insurance at 1x employee salary.

• Employer-paid assistance program offering complimentary counseling, wellness, and legal sessions for employees and household members.