Vice President of Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee clinical operations and ensure client success as a cohesive delivery engine.

• Integrate Koda's digital product offerings and clinical service line under standardized operational measures.

• Manage the comprehensive delivery process for each client contract, from onboarding to renewal.

• Lead staffing and personnel management for the service line, which includes capacity planning, hiring, onboarding, performance management, and navigating challenging personnel discussions.

• Create and evaluate engagement strategies for patients, caregivers, and referring providers within the constraints of contracts.

• Define, measure, and analyze operational metrics that connect product performance to clinical delivery outcomes.

• Offer delivery insights to leadership and sales regarding effective customer profiles and deployment models.

• Enhance realized revenue in relation to contracted values.

• Elevate patient engagement levels, schedule high-risk patient calls, boost provider referral volume, stabilize revenue, enhance staffing resilience, expedite Patient Advocate onboarding, improve client satisfaction, ensure renewals, streamline client onboarding, optimize deployment-level margins, and refine clinical program metrics.

⛳️ Requirements

• Proficient in AI applications; capable of building AI solutions and demonstrating workflows and their impact on outcomes or headcount calculations.

• Ability to establish standards for responsible AI implementation across a diverse clinical and non-clinical team.

• Experience in managing hiring, onboarding, capacity planning, performance management, and metrics within a delivery organization.

• Capability to unify software metrics with clinical delivery metrics and identify their drivers.

• Product-oriented mindset focused on enhancing patient and provider engagement.

• Skills in strategic organizational design, including the ability to create and document a clear structural overview early in the process.

• Understanding of how health systems and health plans purchase, implement, and derive value from comparable programs, or the capacity to learn rapidly.

• Ability to mentor three direct reports in strategic thinking.

• Competence in delivering a structural team assessment within the first 90 days.

• Experience in overseeing hiring and performance for a service line, including scalable capacity models.

• Ability to lead both clinical and non-clinical staff as a unified remote team.

• Additionally valued: experience in managing a business that merges software with services or clinical delivery; leadership experience with clinicians; familiarity with Medicare Advantage, value-based care, or serious illness care.

🏝️ Benefits

• Meaningful work: assisting patients with serious illnesses in receiving care that aligns with their core values.

• Established partnerships with top health systems and health plans.

• A fully remote, mission-driven workforce.

• A senior position with direct access to the executive team, providing substantial influence on the company's growth trajectory.