Vice President, Global Strategy – Operations

This is a fully remote position, open to applicants in New York.

📋 Description

• Lead the international operational strategy and collaborate with product, legal, and clinical teams to expand Spring Health's global presence.

• Coordinate global delivery networks and enhance service reliability across more than 200 international markets.

• Align cross-functional, matrixed teams to establish mental healthcare infrastructure for members, customers, and providers worldwide.

• Define the long-term global expansion strategy, concentrating on service delivery quality and growth.

• Serve as an internal general manager, aligning organizational capabilities with market demands.

• Collaborate with Go-To-Market teams to determine operational readiness capabilities that boost revenue generation and market entry.

• Develop operational rigor, standardization, and process excellence across international fulfillment and support channels.

• Advocate for local market customization and regional delivery models to ensure culturally relevant and clinically compliant care.

• Cultivate relationships with regional providers and strategic fulfillment networks globally.

• Balance international regulatory, legal, and operational considerations for safe cross-border service delivery.

• Address cross-functional operational challenges and manage international dependencies in response to evolving market conditions.

• Review and enhance regional operational processes to eliminate inefficiencies and increase service speed.

• Achieve or surpass revenue growth and retention targets.

• Enhance operational efficiency, lower care support and fulfillment costs, and elevate quality standards.

• Implement and scale the in-house care delivery infrastructure roadmap across target international regions.

⛳️ Requirements

• Over 15 years of progressive leadership experience overseeing complex operations, network management, or general management roles.

• Direct experience in successfully scaling operational footprints from the United States into international markets.

• Extensive professional knowledge of global healthcare delivery models, international compliance frameworks, and cross-border regulatory environments.

• Proven experience in managing and developing high-performing, cross-functional teams within a fast-paced matrixed setting.

• Strong data-driven decision-making skills with a demonstrated history of establishing operational tracking metrics and key performance indicators.

• Excellent relationship-building skills with an existing network of global healthcare stakeholders, providers, or vendors.

• Experience in employee benefits and commercial health plan operations is a plus.

• Experience in designing or managing centralized global shared services models is also a plus.

🏝️ Benefits

• Health, Dental, and Vision benefits commence on your first day.

• One Medical accounts available for employees and their dependents.

• HSA and FSA plans, with Spring contributing up to $1K for HSAs based on plan type.

• Employer-sponsored 401(k) matching up to 2%.

• Annual allocation of no-cost visits to Spring Health therapists, coaches, and medication management providers for employees and their dependents.

• Paid vacation, sick leave, and company holidays.

• Parental leave after 6 months of tenure: 18 weeks for birthing parents and 16 weeks for non-birthing parents.

• Access to the Noom weight management program.

• Fertility care support through Carrot, with a $4,000 reimbursement for related fertility expenses.

• Access to Wellhub for fitness, mindfulness, nutrition, and sleep resources.

• BrightHorizons sponsored childcare, back-up care, and elder care services.

• Up to $1,000 annual reimbursement for professional development.

• $200 per year in donation matching.

• Equity included as part of the competitive total rewards package.

• Remote work flexibility with quarterly travel to the New York City headquarters.