Vice President – Clinical Service Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the operational framework powering Twin Health's virtual practice.

• Ensure that clinical supply consistently meets member demand, maintaining a utilization rate of 90–110%.

• Develop and manage supply–demand models, forecast demand, and adjust staffing and scheduling accordingly.

• Oversee care-team supply and operational delivery to support enrollment, which includes onboarding visits, sensor assistance, and human intervention for automated processes.

• Ensure that onboarding visits are adequately staffed, completed, backfilled, and recovered if missed or failed.

• Guarantee that on-demand sensor support is staffed and readily available.

• Ensure that human support is provided for any failed or incomplete automated enrollment processes.

• Maintain active multi-state clinical licensure and ensure compliance with credentialing requirements.

• Structure clinical supply based on contractual obligations, population-based needs, client growth, and innovation demand drivers.

• Collaborate with HR on absenteeism, workforce reliability, and coverage needs.

• Manage scheduling templates, visit types, practice reporting, operational dashboards, licensing, and credentialing support.

• Keep the daily virtual-visit loss rate below 20%.

• Take ownership of operational finance, budget planning, cost of goods sold (COGS), headcount approval, and financial reporting.

• Collaborate with Care Team Operations, HR, Finance, Product/Analytics, and manage teams responsible for practice operations and capacity readiness for new partner launches.

• Translate monthly demand forecasts into monthly headcount forecasts and monitor hiring plans.

⛳️ Requirements

• Over 10 years of experience in healthcare operations, with substantial experience leading virtual/telehealth or multi-site clinical operations at scale.

• Extensive expertise in workforce management and capacity planning, including supply–demand modeling, forecasting, scheduling, and staffing ratios.

• Proven experience in forecasting demand and ensuring care-team capacity for onboarding or enrollment functions.

• Demonstrated ability to manage an operational budget/COGS and headcount planning, with a strong understanding of unit economics.

• Experience in establishing and governing practice infrastructure, including scheduling systems, appointment design, and operational reporting or dashboards.

• Strong data fluency and capability to collaborate effectively with analytics teams.

• Experience partnering with leaders in growth or enrollment.

• Proven ability to lead cross-functional teams across clinical, HR, finance, and product/technology sectors.

• Experience in scaling operations for growth and establishing capacity for innovation and new programs.

• Exceptional people leadership skills with experience managing multi-layer operational teams.

• Candidates must be authorized to work for any employer in the U.S.

• Ability to build independently with Claude is an advantage.

• Experience in value-based care, chronic or metabolic care, or digital health is preferred.

• Familiarity with clinical workforce tools and telehealth delivery platforms is preferred.

🏝️ Benefits

• Opportunity for equity participation.

• Unlimited vacation with managerial approval.

• 16 weeks of fully paid parental leave for delivering parents.

• 8 weeks of fully paid parental leave for non-delivering parents.

• 100% employer-sponsored healthcare, dental, and vision coverage for you.

• 80% coverage for your family.

• Options for Health Savings Accounts and Flexible Spending Accounts.

• 401k retirement savings plan.

• High level of flexibility.

• Work with a remote and accomplished global team.