Vice President, Business Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with Prisma leadership to convert strategic objectives into executable operating plans.

• Establish and oversee the operating rhythm, including quarterly planning, business reviews, and performance metrics reporting.

• Create executive dashboards, KPIs, and scorecards to facilitate data-driven decision-making.

• Foster accountability and manage the execution framework for strategic objectives.

• Detect unmet commitments, address cross-functional obstacles, escalate risks, and initiate corrective actions.

• Recognize operational bottlenecks and implement strategies to enhance execution, efficiency, and customer outcomes.

• Collaborate with Finance and functional leaders to set and track business metrics.

• Enhance alignment and execution across Sales, Customer Success, Implementations, Operations, Product, Engineering, Marketing, and Finance.

• Strengthen communication and coordination among teams to ensure seamless customer experiences.

• Take ownership of and continuously refine the end-to-end customer operating model throughout the customer lifecycle.

• Identify and address gaps, risks, dependencies, and breakdowns in the customer journey.

• Lead cross-functional initiatives aimed at enhancing operational performance and facilitating business growth.

• Design and implement scalable operating processes.

• Streamline workflows and boost operational efficiency while maintaining agility.

• Establish performance metrics that promote accountability and ongoing improvement.

• Cultivate a culture of ownership, execution, collaboration, and operational excellence.

• Mentor and develop team members.

• Create management systems that enhance prioritization, communication, and accountability.

• Collaborate with leadership on organizational planning, talent acquisition, and resource distribution.

• Establish a disciplined operating cadence, dashboards, KPIs, cross-functional processes, and a scalable operational structure within the initial 12–18 months.

⛳️ Requirements

• Over 10 years of progressive leadership experience in business operations, operational excellence, or general management in SaaS, PropTech, FinTech, Payments, or other rapidly growing technology sectors.

• Experience in FinTech and/or PropTech is preferred.

• Proven track record of assisting organizations in scaling during rapid growth and organizational transformation.

• Experience in establishing operational structures and processes within fast-paced, entrepreneurial settings.

• Strong business acumen with the ability to link operational decisions to commercial and financial results.

• Excellent analytical, organizational, and problem-solving abilities.

• Outstanding communication and relationship-building skills, with the capability to influence at all organizational levels.

• Demonstrated ability to lead through influence, align functions, and drive execution without unnecessary complexity.

• Bachelor’s degree is required.

• An advanced degree is preferred.

• Must be able to lift 10 pounds.

• Requires eye-hand coordination, manual dexterity, and a normal range of hearing and vision (with or without correction).

🏝️ Benefits

• Bonus programs.

• 401(k) match.

• Employee Stock Purchase Program (ESPP).

• HSA and FSA options.

• Financial wellness resources.

• Employee discount programs.

• Medical, dental, and vision coverage.

• Mental health support for employees and dependents through Lyra Health.

• Family planning and women’s health benefits through Carrot.

• Gym membership reimbursement.

• Virtual wellness programs (including yoga).

• 3 weeks PTO to start, with unlimited PTO after the first year.

• Education expense reimbursement.

• Leadership development programs.

• Support for Certified Payments Professional (CPP) certification.