Business Operations Assistant

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Provide structured business support and oversee workflows for a prominent global tech client account.

• Collaborate with a small team to ensure the successful end-to-end execution of business projects.

• Effectively prioritize and manage workloads across various tasks and workstreams.

• Monitor progress in relation to SLAs and KPIs utilizing digital tools.

• Maintain precise documentation while upholding quality standards.

• Oversee the lifecycle of intricate, unstructured research datasets, ensuring data integrity, compliance, and quality standardization.

• Process, cleanse, and validate raw data through the use of spreadsheets and digital tools.

• Create, develop, and sustain interactive dashboards, reports, and internal knowledge bases using Google Workspace, Microsites, and Notebook LM.

• Transform raw data into clear, visually engaging, and actionable insights.

• Ensure that reports, dashboards, and content updates adhere to brand guidelines and visual standards.

• Assist in creating communication assets, reporting templates, and data definitions.

• Establish and document standardized processes, standards, and best practices for managing content and data lifecycles.

• Provide stakeholders with updates on project advancements, outputs, and dashboard insights.

• Grasp reporting needs, communication requirements, and KPIs.

• Articulate complex ideas and technical data concepts clearly to both technical and non-technical audiences.

• Aid in issue resolution, service quality, and continuous improvement initiatives.

• Work in alignment with the EST business day and collaborate with international stakeholders.

⛳️ Requirements

• Demonstrated experience in administration, business operations, data entry, content management, or operational support roles.

• Proficient in spreadsheet skills, including functions, data validation, and pivot tables.

• Expert-level proficiency in at least one major data visualization tool, such as Tableau, Power BI, or Looker Studio.

• Capability to present high-quality dashboards or reports that exhibit analytical clarity and visual standards during the interview process.

• Exceptional written and verbal communication skills, with the ability to distill complex information.

• Confident in navigating multiple systems, software, and platforms within a tech-enabled environment.

• Strong comprehension of relational databases and experience in querying data using SQL (desirable).

• Background in working with CMS or CRM platforms (desirable).

• Experience with advanced dashboard features, including calculated fields, complex filters, and parameters (desirable).

• Familiarity with data governance, version control, or best practices for structured documentation (desirable).

• Previous experience in a fast-paced, KPI/SLA-driven environment (desirable).

• Relevant qualifications, formal training, or certification in Data Science, Statistics, Communications, or a related field (desirable).

• Comfortable and experienced in working an afternoon/evening shift pattern to accommodate international time zones.

• Highly organized and adept at managing multiple workstreams simultaneously under tight deadlines.

• Strong attention to detail with a keen eye for formatting consistency.

• Passionate about making data accessible and comprehensible for non-technical users.

• Submission of a CV and cover letter is required.

• Completion of two interview stages and skills testing is mandatory.

🏝️ Benefits

• Competitive salary.

• 33 days of holiday.

• Fully remote work environment.

• Continuous development and career advancement opportunities.

• Departmental incentives.

• Employee Assistance Programme.

• A genuinely positive, people-first culture.

• Flexible working arrangements, with later shift patterns accommodated if preferred.