Business Operations Assistant

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Provide structured business support and oversee workflows for a key global technology client account.

• Collaborate within SmartPA’s client-oriented Centre of Excellence on comprehensive business assignments.

• Prioritize and manage workloads across various tasks and workstreams.

• Monitor progress against SLAs and KPIs utilizing digital tools.

• Ensure accurate documentation and uphold quality standards.

• Handle complex, unstructured research datasets, ensuring data integrity, compliance, and standardization.

• Process, clean, and validate raw data using spreadsheets and digital tools.

• Create, develop, and maintain interactive dashboards, reports, and internal knowledge bases using Google Workspace, Microsites, and Notebook LM.

• Transform raw data into clear, visually engaging, and actionable insights.

• Ensure that reports, dashboards, and content updates adhere to brand guidelines and visual standards.

• Maintain communication assets, reporting templates, and data definitions.

• Develop and document standardized processes, standards, and best practices for content and data lifecycles.

• Provide stakeholders with updates on project progress, outputs, and dashboard insights.

• Grasp reporting needs, communication requirements, and KPIs.

• Convey complex ideas and technical data concepts to both technical and non-technical audiences.

• Assist in issue resolution, service quality, and continuous improvement initiatives.

⛳️ Requirements

• Demonstrated experience in administration, business operations, data entry, content management, or operational support roles.

• Proficient in spreadsheet tools (e.g., Excel or Google Sheets), including functions, data validation, and pivot tables.

• Advanced proficiency in at least one major data visualization tool (e.g., Tableau, Power BI, or Looker Studio).

• Ability to present high-quality dashboards or reports that exhibit analytical clarity and visual standards during the interview process.

• Exceptional written and verbal communication skills, with the capability to simplify complex information.

• Confident in navigating multiple systems, software, and platforms within a technology-driven environment.

• Strong understanding of relational databases and experience querying data using SQL is a plus.

• Experience with CMS or CRM platforms is advantageous.

• Familiarity with advanced dashboard functionalities such as calculated fields, complex filters, and parameters is a plus.

• Knowledge of data governance, version control, or structured documentation best practices is beneficial.

• Experience in a fast-paced, KPI/SLA-driven environment is advantageous.

• Relevant qualification, formal training, or certification in Data Science, Statistics, Communications, or a related field is beneficial.

• Background in administrative, operational, or service delivery roles.

• Comfortable and experienced in working an afternoon/evening shift pattern to accommodate international time zones.

• Highly organized and adept at managing multiple workstreams simultaneously under tight deadlines.

• Strong attention to detail and a keen eye for formatting consistency.

• Passionate about making data accessible and understandable for non-technical users.

• A CV and cover letter must be submitted.

🏝️ Benefits

• Competitive salary.

• 33 days of holiday.

• Fully remote work environment.

• Continuous development and career advancement opportunities.

• Department incentives.

• Employee Assistance Programme.

• A genuinely positive, people-first culture.

• Flexible working arrangements.

• Meaningful opportunities for progression.

• Two interview stages and skills testing.