Vice President, Account Operations

This is a fully remote position, open to applicants in Colorado, +18 more locations.

📋 Description

• Oversee account governance initiatives, operational assessments, and executive reporting efforts.

• Organize Quarterly Business Reviews, governance discussions, and performance evaluations with client stakeholders.

• Create client-facing presentations, executive summaries, performance scorecards, and leadership communications.

• Assist with business planning, strategic planning, and account operational plan projects.

• Identify operational risks, opportunities, and trends that may impact account performance.

• Formulate and sustain financial forecasts, profitability models, and operational performance reports.

• Track EBITDA, profitability, revenue forecasts, and budgets utilizing Power BI and similar platforms.

• Collaborate with Finance and Account Leadership on budgeting, forecasting, accruals, profitability assessments, and financial governance.

• Facilitate purchase order management, invoicing, revenue monitoring, and financial reconciliations.

• Supervise KPI collection, validation, governance, and reporting processes.

• Create executive dashboards, performance scorecards, and plans for performance enhancement.

• Design advanced reporting solutions using Excel, Power BI, and business intelligence tools.

• Aggregate, validate, and analyze data from both operational and financial systems.

• Generate monthly, quarterly, and annual reporting packages.

• Convert complex data into business insights and actionable recommendations.

• Discover and implement process enhancements, governance controls, standardized procedures, and workflow optimizations.

• Facilitate operational reviews, KPI discussions, governance meetings, and account performance reviews.

• Present performance metrics, strategic suggestions, and avenues for improvement to leadership and clients.

• Influence decisions across matrixed teams without direct reporting authority.

• Manage supplier diversity reporting, governance, and performance evaluation.

• Support initiatives related to diversity, inclusion, sustainability, and responsible procurement.

• Review transaction, revenue, and operational documentation for compliance and accuracy.

• Assist with revenue recognition, invoicing governance, accounts receivable, revenue recovery, and issue resolution.

• Establish operational controls and mitigation strategies to enhance reporting integrity and safeguard client and business interests.

⛳️ Requirements

• 7-12 years of experience in commercial real estate operations, business operations, finance, consulting, analytics, or related fields.

• Bachelor's degree in Business, Finance, Real Estate, Economics, Analytics, or a relevant discipline.

• Experience in supporting large corporate clients, enterprise accounts, or complex service delivery settings.

• Experience with Fortune 500 clients and multi-market portfolios.

• Familiarity with transaction management, lease administration, occupancy planning, project management, procurement, or account operations functions.

• Strong capabilities in financial analysis, forecasting, reporting, and business intelligence.

• Advanced skills in Power BI, Microsoft Excel, financial modeling, and reporting tools.

• Proven ability to prepare executive-level reports, presentations, and strategic recommendations.

• Must be currently authorized to work in the United States on a full-time basis.

• Employer will not sponsor applicants for work visas.

• Direct applicants only; no agencies.

🏝️ Benefits

• Employer-subsidized medical benefits including RX, dental, and vision.

• Employer-paid basic life/AD&D insurance.

• Short-term and long-term disability insurance.

• 401(k) plan with employer match.

• 10 days of sick leave.

• Minimum of 15 vacation days annually.

• Unlimited time off eligibility for certain senior-level roles.

• 10 paid holidays.

• Two personal flex days annually.

• 12 weeks of paid parental leave for birth parents after 90 days of employment.

• 4 weeks of paid parental leave for non-birth parents, including adoptive/foster parents, after 90 days of employment.

• Annual bonus based on company and individual performance.