Veterinary Client Care & Pharmacy Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a high volume of incoming and outgoing calls related to veterinary pharmacy inquiries, appointment scheduling, and general client questions.

• Offer assistance for online veterinary pharmacy services, which includes coordinating prescriptions and educating clients.

• Organize and manage appointments across various veterinary hospitals.

• Conduct telephone triage, appropriately directing urgent and non-urgent inquiries.

• Provide personalized, high-quality communication with clients through phone, SMS, and email.

• Accurately record interactions within electronic medical records (EMR) and communication platforms.

• Represent the brand by adjusting communication style to align with each hospital’s culture.

• Work collaboratively with hospital teams to enhance workflows, address issues, and improve the client experience.

• Achieve and surpass call center KPIs, including response time, accuracy, and client satisfaction.

• Function as an extension of Innovetive Petcare’s veterinary hospitals throughout the United States.

⛳️ Requirements

• Minimum of 2 years of veterinary experience (mandatory) – encompassing roles such as technician, assistant, or client service.

• Strong understanding of veterinary terminology, hospital operations, and common medications.

• Previous experience in a call center, remote customer service, or client-facing position preferred.

• Proficient in veterinary practice management software (PIMS) and Microsoft Office applications.

• Exceptional written and verbal communication skills across phone, text, and email formats.

• Capability to multitask and maintain organization in a remote, high-volume setting.

• Detail-oriented with solid documentation and problem-solving abilities.

• Compassionate and proactive approach with a focus on client satisfaction and patient care.

• Full-time availability with rotating Saturdays required.

🏝️ Benefits

• Health, dental, vision, and life insurance.

• Paid time off (PTO).

• Paid parental leave.

• 401k retirement plan with company match.

• Employee discounts and perks.

• Opportunities for training, continuing education, and career development.

• Complimentary annual subscription to Calm Health.

• A culture-first company where FUN is a fundamental value!

• Chance to support a national network of veterinary hospitals.

• A collaborative, growth-oriented team environment.

• Make a direct impact on the client and patient experience.