Verification Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Process employment, educational, professional license, certification, reference, and custom verification orders.

• Conduct both outbound and inbound communications through phone, email, fax, web portals, and other methods.

• Manage assigned work queues and prioritize orders to fulfill SLAs and turnaround time objectives.

• Review verification requests for completeness, identifying any missing information.

• Document research, communications, attempts, and verification results within company systems.

• Analyze information from verification sources and compare it with applicant-provided data.

• Identify discrepancies and escalate complex issues or compliance concerns as necessary.

• Adhere to quality assurance standards, FCRA requirements, client specifications, and company policies.

• Communicate effectively with employers, educational institutions, licensing agencies, applicants, clients, and third parties.

• Follow up on outstanding requests to reduce delays.

• Assist with special projects, process enhancements, and departmental initiatives.

• Collaborate with teammates and cross-functional departments.

• Meet or exceed productivity, quality, and service performance metrics.

• Stay informed on verification procedures, industry trends, and internal process updates.

⛳️ Requirements

• High School Diploma or equivalent.

• At least one (1) year of experience in an administrative, customer service, data entry, research, or operations-related position.

• Preferred experience in background screening, verifications, human resources, recruiting, education records, credentialing, or related fields.

• Previous experience conducting employment and education verifications is preferred.

• Experience in a high-volume production environment with service-level expectations is preferred.

• Exceptional attention to detail and a strong commitment to data accuracy.

• Strong written and verbal communication skills.

• Professional phone etiquette and customer service skills.

• Ability to handle confidential and sensitive information with discretion.

• Strong organizational, prioritization, and time management abilities.

• Capability to manage multiple tasks and competing deadlines simultaneously.

• Strong investigative and research skills.

• Ability to quickly analyze information and identify inconsistencies or discrepancies.

• Excellent problem-solving and critical-thinking abilities.

• Ability to work independently while also contributing to a team environment.

• Customer-focused mindset aimed at delivering a positive experience.

• Comfortable working in a fast-paced production environment.

• Intermediate proficiency in Microsoft Office Suite, including Outlook, Excel, Word, and Teams.

• Strong skills in internet navigation and online research.

• Adaptability and willingness to learn new processes, systems, and client requirements.

• Must have a dedicated and ergonomic workspace at home.

• Access to a stable and reliable high-speed internet connection.

• Adequate lighting and minimal background noise to support professional video calls and meetings.

• Ability to lift and carry up to 5 pounds occasionally.

• Ability to work comfortably and effectively in a home environment that adheres to ergonomic standards.

🏝️ Benefits

• Medical (with company contribution).

• Dental (with company contribution).

• Vision.

• Employer-paid Life Insurance and Long-Term Disability.

• Short-Term Disability.

• 401(k) (with company match).

• Paid holidays.

• Paid time off (PTO).

• Sick Time.

• Pet insurance.

• Remote work from home.

• Dedicated ergonomic workspace requirements.

• Stable and reliable high-speed internet connection.