Vendor Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary liaison for business relationships with affiliates while maintaining a comprehensive understanding of their services, locations, capacity, pricing, priorities, needs, and capabilities.

• Conduct regular check-ins with affiliates, encompassing performance metric assessments, educational sessions, sharing best practices, performance improvement strategies, compliance oversight, and pricing management.

• Take ownership of affiliate performance metrics and ensure the quality and depth of the regional affiliate network.

• Oversee and manage the dispatch plan, which includes work distribution, effectiveness of the plan, affiliate capacity, and identification of workflow bottlenecks.

• Identify sourcing requirements and collaborate with the sourcing team to onboard high-potential affiliates.

• Establish performance expectations and provide guidance and coaching during the initial work orders of affiliates.

• Relay market performance information and highlight top affiliates by trade to client account teams and regional customer leadership.

• Handle high-priority inbound escalations from affiliates.

• Regularly visit Lessen offices to collaborate with Operations, SMEs, SDMs, and other relevant counterparts.

• Advocate for the affiliate perspective within Lessen and offer feedback aimed at enhancing technology, operations, billing, and compliance.

⛳️ Requirements

• A minimum of 7 years of technical experience (HVAC, electrical, plumbing, general maintenance) is required.

• At least 7 years of experience in vendor management, property maintenance or management, or construction is required.

• Previous experience in a customer service setting is preferred.

• An Associates or Undergraduate degree is preferred or equivalent experience is acceptable.

• Knowledge of maintenance or property management is required.

• Industry-specific knowledge: HVAC, electrical, plumbing, and general maintenance is required.

• Strong leadership abilities with experience in managing third-party vendors.

• Self-motivated and capable of thriving in a remote work environment.

• Proven analytical skills and the ability to make timely decisions in a logical and effective manner.

• Extensive travel within the assigned regions is required.

• Availability outside of business hours via phone or email is necessary.

• Basic computer proficiency; familiarity with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) is required.

🏝️ Benefits

• Competitive salary.

• Options for Health, Dental, Vision, Life, and Disability insurance.

• 401K retirement savings plan.

• Paid vacation days, federal holidays, and floating holidays.

• Maternity and Paternity Pay.

• Opportunities for career advancement.

• All necessary tools to ensure your success.