Senior Customer Success Manager

This is a fully remote position, open to applicants in Colorado, +8 more locations.

📋 Description

• Manage relationships with some of PAR’s most significant and strategic enterprise restaurant clients.

• Act as the strategic partner for a portfolio of major enterprise restaurant customers throughout the customer lifecycle.

• Develop account plans tailored to customer objectives, priorities, and challenges.

• Coordinate teams across PAR to achieve customer goals.

• Conduct Quarterly and Executive Business Reviews with senior stakeholders in Operations, IT, and Finance.

• Monitor customer health, adoption, and usage to uncover opportunities and mitigate risks prior to renewal concerns.

• Address complex customer challenges in collaboration with Support, Professional Services, Product, and Engineering teams.

• Identify expansion potential across various locations, modules, and products in conjunction with Sales and Account Management.

• Oversee renewal forecasting, account health, and stakeholder mapping.

• Establish yourself as a trusted expert in PAR’s POS and back-office solutions along with the restaurant operations they facilitate.

• Convey customer feedback to PAR to enhance the broader organization.

⛳️ Requirements

• Minimum of 4 years in Customer Success, Account Management, or a related customer-facing position within SaaS or enterprise software.

• Preferred experience in restaurant technology; relevant backgrounds in retail or hospitality technology will also be considered.

• Proven history of managing complex, strategic enterprise relationships involving multiple stakeholders.

• Experience in building relationships with executive-level clients and leading impactful business reviews.

• Ability to comprehend customer objectives and convert them into strategic account plans that foster value, retention, and growth.

• Technical proficiency to discuss restaurant technology, POS systems, payments, and/or back-office environments.

• Strong skills in ownership, problem-solving, communication, and cross-functional collaboration.

• Comfort with operating in a dynamic environment where the path forward may not always be clearly defined.

• Legally authorized to work in the U.S. or Canada.

🏝️ Benefits

• Bonus.

• Equal employment opportunities.

• Reasonable accommodations for individuals with disabilities.