Customer Success

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Participate in sales meetings from the initial engagement with clients.

• Lead the onboarding process for new customers.

• Maintain regular contact, either weekly or monthly, with an initial portfolio of around 100 consulting clients.

• Actively engage in the community WhatsApp group, fostering discussions and encouraging participation.

• Manage follow-ups with responsibility and a sense of urgency.

• Cultivate rapport and maintain strong relationships with customers.

• Utilize CRM and customer service tools to effectively organize customer interactions.

⛳️ Requirements

• Experience in customer service, customer relations, Customer Success, community management, events, or sales-related positions.

• Strong communication skills, active listening, and empathy.

• Charisma, vitality, and a knack for easily establishing rapport.

• Proactive approach, organizational skills, and a sense of urgency.

• Basic understanding of CRM and customer service/relationship management tools.

• Comfortable with the internet, computers, and remote work environments.

• College degree.

• Background in customer service.

• Experience in customer support.

• Proficient in telephone support.

• Energetic demeanor.

• Strong social or interpersonal skills.

• Preferred: Previous experience in Customer Success or community management.

• Preferred: Experience within B2B companies, consulting firms, technology, or education sectors.

• Preferred: Familiarity with RD Station, WhatsApp Business, Google Workspace, and video conferencing applications.

• Preferred: Proficiency in LinkedIn, WhatsApp, and CRM software.

🏝️ Benefits

• Flexibility of remote work/home office.

• Independent Contractor (PJ) status.