Vendor Operations Associate – Servicing Valuations

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee and track the entire vendor order pipeline to ensure timely progress and completion.

• Supervise the team phone queue and respond to inbound calls to assist vendors with inquiries, updates, or problem resolution.

• Make outbound calls to vendors and handle incoming vendor questions.

• Ensure accurate fee management and maintain proper documentation for each order.

• Verify vendor compliance with operational standards.

• Send proactive reminders concerning quality standards, turnaround times, platform or website usage, and performance expectations.

• Work collaboratively with team members to resolve operational challenges impacting vendor performance or order fulfillment.

• Propose workflow enhancements, process improvements, and best practices.

• Maintain effective communication patterns and service-level expectations throughout the vendor panel.

• Manage vendor timelines, appointments, and engagement agreements.

• Adhere to Independence Guidelines and vendor management protocols.

• Ensure appropriate escalation channels and timely issue resolution.

• Participate in regular department meetings and provide constructive feedback.

• Achieve departmental productivity and quality objectives.

• Communicate consistently with Vendor Management and Directors.

• Execute additional duties as assigned.

⛳️ Requirements

• Candidates must be authorized to work in the United States on a full-time basis and will not require sponsorship for employment visa status now or in the future.

• Basic reading, writing, and arithmetic skills are necessary.

• A High School diploma or equivalent is required.

• Familiarity with office processes, procedures, and technology is essential.

• Proficient in computer usage with the ability to learn software applications.

• Strong verbal and written communication skills are required.

• Ability to type at a speed of 30 words per minute.

• One to three years of office experience preferred.

• Capacity to cultivate positive and professional business relationships with vendors and internal personnel.

• Excellent attention to detail is a must.

• Capability to multitask in a fast-paced setting and meet tight deadlines.

• Willingness to work a flexible schedule is expected.

🏝️ Benefits

• Continuous training opportunities.

• Health insurance coverage.

• Vision insurance provided.

• Dental insurance available.

• Life insurance benefits.

• 401(k) retirement plans.

• Employee Stock Purchase Plan.

• Paid vacation time.

• Paid sick leave.