Vendor Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Facilitate weekly meetings with the client’s Operations teams to assess vendor performance and address issues.

• Maintain proactive communication with client Operations teams and vendors.

• Develop, sustain, and enhance strategic partnerships with third-party vendors and service providers that support data center systems.

• Act as the primary liaison for vendors at designated facilities.

• Oversee vendor performance management, business reviews, and initiatives aimed at continuous improvement.

• Monitor compliance with contracts, SLAs, and performance standards.

• Track completion rates of Work Orders, response times, and service quality.

• Validate billing and invoice justification utilizing Corrigo data.

• Process vendor payments according to contractual obligations and approval workflows.

• Implement and sustain warranty management programs and repositories.

• Monitor warranty expirations and coordinate claims.

• Manage vendor training related to data center operations and critical systems.

• Provide contractor training and notifications concerning critical functions, work requirements, and incident contacts.

• Ensure vendors and contractors comprehend Data Center Work Rules.

• Coordinate vendor onboarding, system access, documentation, and introductions.

• Maintain vendor contracts, service agreements, insurance certificates, and compliance records.

• Ensure regulatory compliance for vendor operations.

• Prepare and report on vendor KPIs.

• Offer technical support for facility projects, modifications, construction, commissioning, and final acceptance.

• Develop, review, and authorize vendor work efforts and Mission Critical Statements.

• Identify performance issues and implement corrective action plans.

• Conduct vendor business reviews and promote best practices.

• Notify management of vendor performance issues or facility discrepancies.

• Directly oversee assigned personnel, including interviewing, hiring, training, assigning work, evaluating performance, and addressing complaints.

⛳️ Requirements

• Practical experience working in a data center or critical facility, including UPS systems, emergency generators, and switchgears.

• High School diploma or GED equivalent.

• Seven to ten years of engineering experience or equivalent industry exposure.

• Five to seven years of supervisory experience.

• Moderate knowledge of manual trades, such as carpentry and electromechanical repair.

• Ability to read and interpret safety regulations, operating and maintenance instructions, procedural manuals, technical procedures, governmental regulations, and codes.

• Capability to write routine reports and correspondence.

• Proficient in speaking effectively before small groups of tenants or colleagues.

• Strong verbal and written communication skills.

• Ability to utilize drawings, specifications, shop math, and measuring or testing instruments.

• Working knowledge or ability to gain proficiency in Microsoft Word, Excel, Outlook, Access, and other software applications.

• Ability to interact professionally with tenants and contractors.

• Strong leadership, presentation, and organizational skills.

• Capability to lift a minimum of 50 lbs.

• Ability to climb stairs and navigate rooftops to access equipment.

• Must be authorized to work in the United States without sponsorship.

• Preferred: Experience with Corrigo, MCIM/Salesforce, Zendesk, and ServiceNow.

🏝️ Benefits

• 401(k) plan with matching contributions from the company.

• Comprehensive medical, dental, and vision care.

• Paid parental leave at 100% of salary.

• Paid time off and company holidays.

• Early access to earned wages through Daily Pay.

• Supportive culture that emphasizes mental, physical, and emotional well-being.

• Reasonable accommodations for individuals with disabilities.