Senior Engagement Manager, EMEA

This is a fully remote position, open to applicants in Germany, +3 more countries.

📋 Description

• Design and organize outcome-driven professional services engagements that meet customer requirements.

• Collaborate with account executives, solutions architects, and delivery leaders on implementation roadmaps and statements of work.

• Establish trusted advisor relationships with division chiefs, program managers, and technical leaders.

• Conduct discovery sessions with prospects and Systems Integrators.

• Create service proposals that align with customer success metrics and objectives.

• Structure engagements and commercial proposals, which include staff augmentation and packaged services.

• Develop custom-scoped SOWs and staffing plans for intricate implementations.

• Communicate GitLab’s services value proposition, catalog offerings, and implementation methodologies.

• Guide customers through the processes of scope, pricing, procurement, and contracting.

• Oversee project- and account-level escalations.

• Position consulting, training, success tiers, and supplementary solutions.

• Facilitate implementation roadmapping, enterprise strategies, and executive-level requirement sessions.

• Forecast service bookings and monitor KPIs related to bookings, margins, and strategic opportunity attachment.

• Own the engagement lifecycle from discovery and pre-sales solutioning through to transition and delivery.

• Influence cross-functional teams and share customer insights with sales, delivery, and practice management.

• Prioritize service opportunities and provide advice on risk management, negotiation strategies, and commercial structures.

• Train field teams on how to position and sell professional services while enhancing go-to-market processes.

⛳️ Requirements

• Proven progressive experience in structuring, scoping, and selling professional services engagements in the region.

• Demonstrated success in a pre-sales context, including conducting discovery, designing outcome-focused proposals, and developing custom statements of work (SOWs) and staffing plans for large, complex implementation projects.

• Strong understanding of the software development lifecycle (SDLC), DevOps practices, and cloud transformation initiatives.

• Ability to connect technical solutions with mission objectives and measurable business outcomes.

• Excellent communication and interpersonal skills with a strong executive presence.

• Capability to build trusted advisor relationships with division chiefs, program managers, contracting stakeholders, and senior technical leaders.

• Highly developed facilitation, negotiation, and problem-solving abilities.

• Skill in guiding customers through acquisition processes, commercial structures, and risk mitigation strategies.

• Comfortable working cross-functionally with sales, solutions architecture, delivery, and operations teams.

• Ability to work independently and asynchronously in a fully remote environment.

• Competence in managing multiple complex opportunities while ensuring accurate forecasting and alignment with GitLab values and objectives.

🏝️ Benefits

• Benefits designed to support your health, finances, and overall well-being.

• Flexible Paid Time Off.

• Team Member Resource Groups.

• Equity Compensation & Employee Stock Purchase Plan.

• Growth and Development Fund.

• Parental Leave.