Manager, Health Informatics

This is a fully remote position, open to applicants in Connecticut, +3 more states.

📋 Description

• Collaborate with health-system stakeholders and cross-functional GSK teams to ensure that approved HIT resources meet customer requirements, clinical workflows, and technology settings.

• Evaluate customer workflows, EHR readiness, data insights, and operational challenges to uncover compliant opportunities aimed at enhancing patient identification, care delivery, coordination, and efficiency.

• Inform customers about approved EHR-enabled, digital resources for patient identification and measurement, while assisting them in their evaluation processes.

• Provide HIT expertise to account planning and customer engagement initiatives.

• Communicate relevant insights, risks, opportunities, and health IT trends with internal partners.

• Act as a HIT subject matter expert across Market Access and other GSK business units.

• Organize customer support and offer field input on scalable tools and resources.

• Guarantee customer ownership of decisions related to clinical, technical, implementation, validation, privacy, security, and governance aspects.

• Operate within GSK policies and adhere to applicable Legal and Compliance requirements.

⛳️ Requirements

• Bachelor's degree.

• At least 3 years of experience in the healthcare or pharmaceutical industry.

• Minimum 2 years of experience in health informatics or EHR-related positions within a hospital, physician practice, or other patient-care settings.

• Familiarity with inpatient or ambulatory clinical workflows, care coordination, and health information technology.

• Practical experience with major EHR platforms such as Athenahealth, Epic, Oracle Health/Cerner, Meditech, OncoEMR, or iKnowMed.

• Customer-facing experience in assessing needs and collaborating across teams.

• In-depth knowledge of EHR products, clinical decision support systems, patient identification, order sets, care pathways, reporting tools, and health-system governance.

• Experience in supporting health systems, IDNs, academic medical centers, community oncology practices, or large provider organizations.

• Background in Oncology, Respiratory, Infectious Diseases, or other relevant therapeutic areas.

• Experience in supporting product launches, EHR optimization, clinical workflow redesign, population health, or digital health initiatives.

• Familiarity with multiple EHR platforms and associated reporting or population health tools.

• Understanding of healthcare quality measures, value-based care, interoperability, and digital health technologies.

• Project and change management experience, including EHR adoption, workflow readiness, and end-user enablement.

• Certification from Epic or other major EHR vendors, CPHIMS, RHIA, RHIT, or other relevant certifications.

• Strong emotional intelligence, collaboration abilities, interpersonal skills, and a focus on customer success.

• Excellent organizational, written, verbal, and presentation skills.

• Capability to convey technical and workflow concepts to diverse audiences.

🏝️ Benefits

• Annual bonus.

• Eligibility for participation in a share-based long-term incentive program.

• Health care and various insurance benefits for employees and their families.

• Retirement benefits.

• Paid holidays.

• Vacation time.

• Paid caregiver/parental and medical leave.

• Comprehensive benefits program.

• Assistance or accommodation options for the application process.