Vendor Manager

This is a fully remote position, open to applicants in Alabama, +22 more states.

📋 Description

• Oversee daily interactions between business stakeholders and vendors

• Act as the main point of communication and intermediary between vendors and business stakeholders

• Deliver updates on performance metrics, manage capacity and demand, and address escalations

• Assist in vendor onboarding through effective communication, site visits, and training

• Inform vendors about program, product, and operational specifics

• Successfully transition business processes and/or operations

• Collaborate with business leaders to identify changing service needs, expectations, and requirements

• Evaluate performance gaps and rectify them through process enhancements, training, or other measures

• Assess vendor work for quality concerns and manage service improvement initiatives

• Contribute to vendor contract negotiations

• Work together with internal business partners on vendor strategy discussions

• Supply data, insights, and feedback on vendor operations

⛳️ Requirements

• Bachelor's degree or advanced degree (if required), or 5+ years of relevant experience in lieu of a degree

• Minimum of 3 years of experience in a related field

• Experience in pharmacy, PBM, specialty pharmacy, prescription benefits, formulary, claims, medication management, or healthcare vendor is highly desired

• Preferred background in direct vendor management, supplier management, service delivery, account management, provider relations, or external partner oversight

• Familiarity with KPI, scorecard, dashboard, reporting, or performance management

• Experience in holding external organizations accountable for performance, service levels, quality, or contract obligations

• Understanding of vendor governance practices, SLAs, CAPs, and performance enhancement methodologies

• Proven ability to identify root causes, resolve complex operational challenges, and implement lasting process improvements

• Exposure to audits, compliance programs, regulatory requirements, or other highly regulated environments

• Strong analytical abilities and the capability to convert data into actionable insights and recommendations

• Proven track record of leading cross-functional initiatives and influencing stakeholders across various business sectors

• Experience in supporting vendor implementations, operational transitions, or service delivery improvements

🏝️ Benefits

• Work-life balance, flexibility, and autonomy

• Medical, dental, and vision coverage

• Health and wellness programs

• Parental leave and support

• Assistance for adoption and surrogacy

• Career development opportunities

• Tuition reimbursement for ongoing education

• 401k match including an annual company contribution

• Annual Incentive Bonus

• Paid Time Off (PTO)