Senior Delivery Team Manager – Alight Leave Solutions

This is a fully remote position, open to applicants in Florida.

📋 Description

• Oversee the daily management of Short-Term Disability, absence claims, and leave operations.

• Formulate market-focused strategies and business plans that provide scalable operational capabilities and processes.

• Act as the Claims lead for teams involved in Leave of Absence, Short-Term Disability, ADA accommodations, and/or Long-Term Disability.

• Engage rehabilitation or clinical services as necessary.

• Develop and propose strategies and tactics for claim management and service levels.

• Collaborate across the organization and with external stakeholders to identify and address operational gaps.

• Evaluate business and technology partners, integrating products and capabilities across various platforms.

• Enhance quality, efficiency, productivity, and service delivery.

• Work alongside peers and senior leadership to implement operational priorities and achieve service excellence.

• Establish and uphold success metrics that meet or surpass market expectations and operational requirements.

• Motivate and guide the Claims team by sharing business updates and ensuring alignment with organizational objectives.

• Carry out the performance management cycle through metrics, measurement systems, and accountability.

• Encourage continuous growth, learning, and improvement through actionable feedback for development.

• Promote an environment of openness, trust, inclusion, strategic thinking, and constructive challenges.

• Ensure compliance with regulatory standards and maintain internal control systems.

⛳️ Requirements

• In-depth knowledge of Short-Term Disability and Absence products, claims operations, and industry practices.

• Capability to articulate and implement a clear vision, mission, and operational strategy that aligns with overall business goals.

• A minimum of 5 years’ experience leading complex claims, disability, absence, leave, ADA, rehabilitation, and/or clinical service delivery operations.

• Proficiency in translating business strategies into actionable operating plans, performance measures, and outcomes.

• Advanced strategic and critical-thinking abilities, including trend anticipation, risk evaluation, and sound operational decision-making.

• Over 5 years’ experience in leadership roles managing teams through Managers and fostering high-performance environments.

• Proven track record of enhancing claim quality, productivity, compliance, service delivery, and return-to-work results.

• Experience in managing departmental budgets and planning for sustainable growth.

• Ability to assess business and technology partners and integrate operational capabilities across platforms.

• Strong commitment to maintaining regulatory compliance, internal controls, and a robust risk-management environment.

• Dynamic business and financial acumen, alongside strong analytical, executive communication, and change leadership skills.

• Aptitude for building trusted cross-functional partnerships and influencing peers and senior leaders toward shared operational goals.

• Candidates must possess work authorization in the United States that does not currently or in the future require visa sponsorship.

• Successful completion of a background check and any required screenings for the position.

• Virtual interviews are required to be conducted via video; occasional travel to a physical office location may be necessary.

🏝️ Benefits

• Health, dental, and vision coverage beginning on Day One.

• Wellbeing programs.

• Retirement plans with matching contributions.

• Generous paid time off.

• Parental leave.

• Opportunities for continuing education.

• Career advancement opportunities.

• Flexible working arrangements wherever feasible.

• Competitive total rewards package.

• Reasonable accommodations for the background check and hiring process.