Vehicle Support Engineer

This is a fully remote position, open to applicants in California.

📋 Description

• Deliver daily vehicle support from a Technical Service Engineering perspective, emphasizing vehicle uptime.

• Collaborate with the Regional Team, INEOS Grenadier Retailers, regional customers, and the Global Technical Team.

• Keep customers at the forefront of support initiatives and uphold customer brand trust.

• Establish processes and frameworks across Aftersales, Technical Service Engineering, and broader INEOS Automotive teams.

• Visit retailers and customers on-site, and assist with regional press and special events.

• Travel to the INEOS plant as necessary and foster relationships with the assembly facility in Hambach.

• Investigate root-cause problems to enhance quality and minimize claims and repairs.

• Collaborate with the head-office technical team to recognize vehicle and customer-experience risks and enhancements.

• Provide alternative customer support when network coverage is lacking and suggest solutions for network deficiencies.

• Support workshops in executing efficient repairs using a “fix once, fix first” methodology.

• Engage in team meetings, operational assessments, critiques, and ongoing performance enhancement.

• Partner with the Call Centre to ensure post-repair customer outreach and satisfaction.

• Assist non-INEOS repairers, fleet managers, fleet operators, and fleet clients.

• Address technical, parts, and warranty process challenges with Aftersales and the larger organization.

• Evaluate technical publications, training materials, support documents, and packages for potential improvements.

• Review diagnostic tools, technical reports, operational equipment, and tooling systems.

• Aid in developing vehicle product requirements from initial concept and design stages based on customer feedback.

• Engage in short- and long-term service-fix development, ensuring root causes are addressed through lasting engineering solutions.

• Coordinate with suppliers to enhance customer service and achieve swift repair solutions.

⛳️ Requirements

• Extensive 8–10 years of experience in Aftersales and Technical Service Engineering, including background in vehicle manufacturing or the broader motor trade.

• Recognizable technical qualification or equivalent experience is essential.

• Comprehensive experience across Automotive Technical Service Engineering and Aftersales sectors.

• Preferred background in automotive aftersales.

• Strong diagnostic and analytical capabilities.

• Proficiency in utilizing, understanding, and developing technical and aftersales tools, diagnostic equipment, and strategies.

• A robust commitment to continuous improvement and a Kaizen mindset.

• Capability to work within office and field-based teams with a customer-centric repair and service excellence focus.

• Strong customer service and relationship-building abilities across various departments and functions.

• Exceptional communication skills.

• Necessary IT skills.

• Willingness and capability to travel frequently within the designated region.

🏝️ Benefits

• Competitive salary package.

• Opportunities for professional growth and development.

• Dynamic work environment with a focus on innovation.

• Supportive and collaborative team culture.

• Flexible working arrangements.