This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee, prioritize, and address incidents related to UiPath and Power Automate bots operating in production settings.

• Conduct root-cause analysis for failures, exceptions, and performance issues; document findings and corrective measures.

• Ensure that automated processes involving PHI/PII adhere to HIPAA regulations; collaborate with compliance and security teams regarding audit logging and access controls.

• Assist in the maintenance and support of AI-enhanced automation workflows utilizing UiPath AI Center, Document Understanding, and Communications Mining.

• Keep precise support runbooks, troubleshooting manuals, and knowledge base articles for the automations in use.

• Carry out additional responsibilities as assigned to ensure the smooth functioning of the department and the company.

• Uphold and advocate for Verisma Core Values.

⛳️ Requirements

• High school diploma or GED equivalent is required.

• Bachelor’s degree is preferred.

• A minimum of 2 years of practical experience in supporting or developing RPA solutions using UiPath (Orchestrator, Studio, Attended/Unattended Robots).

• At least 1 year of experience with Microsoft Power Automate (cloud flows, desktop flows, connectors, and the CoE toolkit).

• Strong understanding of RPA architecture concepts, including bot lifecycle, exception handling, queues, assets, and credential management.

• Experience working within ITSM frameworks (ServiceNow, Jira Service Management, or similar) for incident, problem, and change management.

• Proficient in at least one scripting language (PowerShell, Python, or VBScript) for supporting automation infrastructure.

• Excellent analytical and troubleshooting abilities with the skill to interpret logs, trace files, and diagnostic data from Orchestrator/Power Platform.

• Willingness to travel quarterly, subject to change.