VMS Technical Analyst

This is a fully remote position, open to applicants in Poland.

📋 Description

• Assist in the implementation, configuration, and continuous upkeep of VMS platforms.

• Engage in requirements gathering sessions, design workshops, and client discussions.

• Collaborate with Project Managers and Solution Architects to provide efficient technical solutions.

• Set up test and production environments according to client specifications.

• Oversee data uploads, validation, cleansing, and ongoing maintenance tasks.

• Evaluate client data, pinpoint inconsistencies, and ensure data quality and integrity.

• Facilitate integrations and data exchanges between VMS platforms and other business systems.

• Carry out testing activities, troubleshoot problems, and resolve configuration-related issues.

• Monitor and manage support tickets until resolution.

• Maintain comprehensive documentation concerning configurations, business requirements, and technical procedures.

• Serve as a trusted advisor on VMS functionality and best practices.

• Collaborate closely with customers to address technical and functional challenges while delivering an exceptional support experience.

⛳️ Requirements

• Proven experience with VMS platforms such as SAP Fieldglass, Beeline, VNDLY, or similar solutions.

• Strong analytical skills with a background in data management, validation, manipulation, and reporting.

• Experience in application support, system administration, configuration, or technical operations.

• Ability to investigate issues, conduct root cause analysis, and provide effective solutions.

• Excellent customer-facing and stakeholder management capabilities.

• Outstanding written and verbal communication skills in English.

• Capability to work independently in a remote setup.

• Strong organizational skills and meticulous attention to detail.

• Proactive attitude and eagerness to learn new technologies and processes.

• Experience in supporting MSP or contingent workforce programs.

• Familiarity with integrations, data transfer protocols, and system interfaces.

• Experience with Workday or other HR technology platforms.

• Background in technical support, help desk, or application support environments.

• Involvement in implementation or transformation projects.

🏝️ Benefits

• Access to learning, development, and coaching opportunities.

• A collaborative and inclusive work environment.

• Opportunities to advance, contribute, and build sustainable careers.