Enterprise Apps Support Analyst

This is a fully remote position, open to applicants in Spain, +2 more countries.

📋 Description

• Manage incoming incidents and issues reported by end-users

• Address end-user service requests related to enterprise applications

• Document and record the processes involved in problem-solving

• Communicate application-related issues to key stakeholders

• Test solutions and confirm successful problem resolution

• Enhance and maintain the performance of enterprise software

• Identify and familiarize oneself with enterprise software applications

• Coordinate training requirements for the department

• Assist in testing new software applications

⛳️ Requirements

• Bachelor's Degree in Computer Science or a related discipline

• At least 5 years of experience in IT

• Familiarity with ERP systems, especially Microsoft Dynamics 365

• Comprehensive understanding of enterprise applications

• Strong knowledge of Microsoft Dynamics modules

• Capability to prioritize tasks in high-pressure situations

• Exceptional problem-solving and analytical abilities

• Strong communication and interpersonal skills

🏝️ Benefits

• A diverse and inclusive work environment

• Commitment to non-discrimination based on race, ethnicity, gender, sexual orientation, religion, age, disability, or veteran status

• International transfer, storage, and access of personal data for recruitment purposes, including processing in the EU (with consent)