Technical Support – QA Specialist

This is a fully remote position, open to applicants in Ukraine, +3 more countries.

📋 Description

• Manage technical inquiries from clients, operators, and internal teams.

• Investigate, replicate, and resolve slot game issues.

• Analyze logs, gaming sessions, and technical identifiers.

• Validate game functionality on both desktop and mobile platforms.

• Generate bug reports and confirm the implementation of fixes.

• Conduct smoke/sanity testing following fixes and releases.

• Assist in the investigation of production incidents and escalate critical matters.

• Monitor client-related issues until they are resolved.

• Collaborate with QA, Development, DevOps, Account Managers, and other relevant teams.

• Maintain documentation for troubleshooting and identify recurring issues.

⛳️ Requirements

• Minimum of 2 years' experience in QA, Technical Support, Application Support, or a related field.

• Familiarity with software testing and client-server architecture.

• Experience in defect investigation and bug reporting.

• Basic understanding of HTTP/HTTPS and SQL.

• Proficiency with REST APIs and Postman.

• Experience with ClickUp or comparable tools.

• Strong analytical and problem-solving abilities.

• Effective technical communication skills.

• Proficient in English for written communication.

• Experience in iGaming, online casinos, or slot provider products.

• Knowledge of casino/game provider or aggregator integrations.

• Familiarity with Kibana, Grafana, Sentry, Datadog, or similar tools.

• Understanding of microservices and production incident investigation.

🏝️ Benefits

• 21 vacation days plus 2 additional days off each year.

• 12 paid sick days.

• Fully remote work environment — operate from wherever you feel most productive.

• Flexible working hours: commence your day anytime between 08:00–11:00 CET.

• Fixed budget allocated for health insurance and gym/fitness expenses.

• All necessary work equipment will be provided.

• Minimal bureaucracy with direct access to founders and C-level executives.

• Limited meetings with an asynchronous-friendly workflow.

• Startup atmosphere: rapid progression, creativity, and close communication.

• Opportunities for business trips and team gatherings several times a year.

• Various salary payout options (flexible formats).

• Many additional perks unlocked once we reach break-even.