Senior Product Support Engineer

This is a fully remote position, open to applicants in Colorado, +1 more state.

📋 Description

• Diagnose and resolve intricate technical issues through remote assistance or on-site interventions

• Offer field support during initial commercial and clinical implementations

• Create troubleshooting manuals derived from field experiences

• Collaborate with Operations, R&D, Education, Sales, and Clinical Affairs teams to assist with commercial, clinical, and pre-clinical equipment and protocols

• Direct engineering support for commercial and client-facing initiatives

• Assess products in the field and formulate resolution strategies alongside R&D experts

• Prioritize tasks related to commercialized products and product-support activities in collaboration with cross-functional leadership

• Ensure that design documentation adheres to HistoSonics’ design-control framework or those of external partners

• Verify the completion of project deliverables

• Aid commercial teams in creating customer engagement strategies for HistoSonics’ technology

• Provide support at conferences, tradeshows, meetings, and product demonstrations

• Prepare training materials for future product support engineers

⛳️ Requirements

• A Bachelor’s degree in Engineering or Life Sciences is highly preferred

• Over 5 years of relevant experience, preferably within a hospital or medical device organization

• Excellent communication abilities, professionalism, and flexibility

• Capability to engage various participants while maintaining organized and focused demonstrations

• Experience in complex systems design, engineering, and product support is preferred

• Familiarity with supporting products and procedures in both commercial and clinical settings is preferred

• Strong communication skills are essential

• Experience with quality management systems

• Willingness to travel domestically up to 75%, including about two weekends each month

• This position does not offer visa sponsorship

• Must possess U.S. work authorization

🏝️ Benefits

• Health, dental, and vision insurance

• Life insurance

• Short-term and long-term disability insurance

• 401(k)

• Paid time off

• Comprehensive benefits package for full-time employees