Vehicle Recovery Administrative Assistant

This is a fully remote position, open to applicants in Illinois, +2 more states.

📋 Description

• Oversee the processing of vehicle recovery assignments.

• Ensure completion of services.

• Release lender assets following the execution of services.

• Maintain regular communication with banks and field agents.

• Operate multiple computer monitors efficiently.

• Manage inbound and outbound calls.

• Conduct entry-level data entry tasks.

• Address escalations in a dynamic, multi-tasking environment.

• Navigate through multiple systems with up to 15 tabs across various screens.

• Utilize client/lender databases to meet specific lender requirements.

• Deliver exceptional customer service and maintain effective communication.

• Work both independently and collaboratively within a team.

• Ensure tasks are followed through to completion.

⛳️ Requirements

• A minimum of 1 year of remote work experience is mandatory.

• Must be available to work full-time, Monday to Friday, from 9 AM to 6 PM CST.

• Ability to thrive in a high multi-tasking environment.

• Experience in managing escalations is necessary.

• Proficiency in working across multiple systems is required.

• Familiarity with client/lender databases, if applicable, to fulfill specific lender requirements.

• Outstanding customer service and communication abilities are essential.

• Capability to work independently as well as collaboratively within a team.

• Strong computer proficiency and internet skills are expected.

• Commitment to follow through and take ownership of tasks until completion is required.

• Previous experience in collections, repossession, or the automotive industry is preferred.

• Experience with Microsoft Office and Google Suite is necessary.

• Minimum typing speed of 40 words per minute is required.

• At least 1 year of experience in the repossession industry is highly preferred.

• A minimum of 2 years of customer service experience is necessary.

• High School Diploma or G.E.D. is required.

• Legal authorization to work in the U.S. indefinitely is required.

• Employer work permit sponsorship is not available.

• No travel is required.

• No relocation assistance will be provided.

🏝️ Benefits

• Incentive Bonus Plans.

• Medical, Dental, and Vision benefits.

• 401K with Company Match.

• 10 Paid Holidays.

• Generous Paid Time Off Packages.

• Employee Stock Purchase Plan.

• Paid Parental & Family Leave.

• Future growth opportunities within the organization.