Bilingual Administrative Assistant

This is a fully remote position, open to applicants in Canada.

📋 Description

• Deliver administrative and clerical assistance while overseeing office administrative operations.

• Offer cross-functional administrative support across various Patient Support Program sectors.

• Process safety data, manage fulfillments/reviews, facilitate communications, support field staff, generate reports, conduct data clean-up, organize meetings, maintain filing systems, and perform general administrative tasks.

• Guarantee accurate and high-quality data entry into database systems.

• Manage incoming faxes and email communications effectively.

• Execute assigned ad-hoc administrative responsibilities.

• Handle relevant data-entry tasks received through multiple program-service contact points.

• Manage email, phone, and fax communications efficiently.

• Oversee the processing of incoming and outgoing mail.

• Prepare and distribute Program letters and materials.

• Collaborate with team members on administrative tasks.

• Order office supplies and keep inventory levels maintained.

• Report Adverse Events/Severe Adverse Events in accordance with approved SOPs.

• Complete timesheets, expenses, mileage, and CRM report validation within required timelines and standards.

• Review program documentation for completeness and consistency to ensure data accuracy.

• Undertake additional responsibilities as assigned by the Manager.

⛳️ Requirements

• Completion of Grade 12 education alongside 2 years of community college, secretarial training, or equivalent relevant work experience in office administration services.

• Bilingual proficiency in English and French is preferred.

• Experience with Patient Support Programs is considered an asset.

• Outstanding verbal and written communication, listening, and customer service abilities.

• Skillful at accurately entering information into various paper and electronic formats.

• Capability to learn quickly, adapt, and manage multiple tasks in a dynamic and fast-paced environment.

• High proficiency in Information Technology, including skills in Microsoft Office applications, phone systems, and databases.

• Typing skills and the ability to effectively use various computer-based programs.

• Strong organizational skills with the capacity to handle shifting priorities.

• A self-directed individual who can operate independently with minimal supervision.

• Strict adherence to confidentiality policies when managing patient data and information.

• Ability to thrive in a team environment and collaborate with others to deliver administrative services.

• Dedication to providing exceptional service to both internal and external clients.

• Highly adaptable, with a proven record of success during periods of growth and organizational change.

• Demonstrated ability to build trust and influence at various levels.

• Effective and candid communication style.

• Exceptional organizational skills and the ability to foster productive working relationships with colleagues, management, and stakeholders.

🏝️ Benefits

• Access to state-of-the-art facilities for delivering high-quality products and services.

• Flexible working environment that supports a healthy work-life balance.

• Employee Development Program available.

• Industry-leading, in-house corporate training offered year-round.

• Competitive salary structure.

• Generous vacation entitlements.

• Wellness Program with 5 paid days off dedicated to your well-being!

• Paid sick days provided.

• Competitive benefits package, including dental and extended health benefits, AD&D, LTD, and employee/dependent life insurance.

• Employee and Family Assistance Program available.

• RRSP matching program offered.

• Commitment to equal opportunity, diversity, inclusion, belonging, equity, and accessibility.

• Accommodations available upon request during the selection process.