Vehicle Recovery Administrative Assistant

This is a fully remote position, open to applicants in Illinois, +2 more states.

📋 Description

• Manage the processing of assignments.

• Oversee the completion of services.

• Release lender assets following the execution of services.

• Maintain regular communication with banks and field agents.

• Handle both inbound and outbound calls.

• Conduct entry-level data entry tasks.

• Operate in a fast-paced multi-tasking environment across various systems.

• Navigate through up to 15 tabs on multiple screens.

• Use client/lender databases to fulfill lender requirements.

• Deliver customer service and manage escalations.

⛳️ Requirements

• At least 1 year of remote work experience is required.

• Must be available for full-time work from Monday to Friday, 9:00 AM to 6:00 PM CST.

• Experience in managing escalations.

• Capability to work across multiple systems.

• Proficient in using client/lender databases to meet specific lender requirements.

• Exceptional customer service and communication skills.

• Ability to work independently as well as collaboratively within a team.

• Strong computer skills and internet proficiency.

• Commitment to follow through and take ownership of tasks until completion.

• Familiarity with Microsoft Office and Google Suite products.

• Minimum typing speed of 40 words per minute.

• Previous experience in collections, repossession, or the automotive industry is preferred.

• At least 1 year of experience in the repossession industry is highly preferred.

• Minimum of 2 years of customer service experience.

• High School Diploma or G.E.D. is required.

• Legal authorization to work in the U.S. indefinitely is mandatory; employer work permit sponsorship is not available.

🏝️ Benefits

• Incentive Bonus Plans.

• Medical, Dental, and Vision benefits.

• 401K with Company Match.

• 10 Paid Holidays.

• Generous Paid Time Off Packages.

• Employee Stock Purchase Plan.

• Paid Parental & Family Leave.

• Comprehensive benefits package.

• Opportunities for future growth within the organization.

• Fully remote position.

• No travel required.