Vehicle Recovery Administrative Assistant

This is a fully remote position, open to applicants in Illinois, +3 more locations.

📋 Description

• Manage the processing of vehicle recovery assignments

• Oversee the completion of services

• Release lender assets following service execution

• Maintain regular communication with banks and field agents

• Handle both inbound and outbound calls

• Conduct entry-level data entry tasks

• Operate in a fast-paced, multi-tasking environment across various systems

• Navigate up to 15 tabs across multiple screens

• Leverage client/lender databases to fulfill specific lender requirements

• Address escalations effectively

• Deliver exceptional customer service and communication

• Work autonomously as well as collaboratively within a team

⛳️ Requirements

• Minimum of 1 year of remote work experience required

• Must be available to work full-time, Monday–Friday, 9:00–18:00 CST

• Experience in managing escalations

• Proficiency in working with multiple systems

• Capability to use client/lender databases for executing specific lender requirements

• Outstanding customer service and communication abilities

• Ability to work independently as well as in a team setting

• Strong computer skills and internet competency

• Commitment to follow-through and ownership of tasks until completion

• Experience with Microsoft Office and Google Suite products

• Minimum typing speed of 40 words per minute

• Previous experience in collections, repossession, or the automotive industry is preferred

• 1 year of experience in the repossession sector is highly preferred

• At least 2 years of customer service experience

• High School Diploma or G.E.D. is required

• Legal authorization to work in the U.S. indefinitely is mandatory

• Employer work permit sponsorship is not available

🏝️ Benefits

• Incentive Bonus Plans

• Medical, Dental, and Vision benefits

• 401K with Company Match

• 10 Paid Holidays

• Generous Paid Time Off Packages

• Employee Stock Purchase Plan

• Paid Parental & Family Leave

• Opportunities for future growth within the organization

• Comprehensive benefits package

• No travel required

• No relocation needed