Administrative Assistant

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver exceptional customer support through both voice and text, prioritizing speed and quality.

• Exhibit excellent verbal and written communication abilities, modifying tone to enhance the customer experience.

• Engage in active listening and reading during interactions to accurately interpret customer needs.

• Grasp processes thoroughly, ensuring proficiency in solutions while demonstrating flexibility in addressing requests.

• Resolve conflicts and collaborate with internal teams to determine optimal solutions.

• Track the key performance indicators established by the Company.

• Adhere to security protocols and comply with Brazil’s General Data Protection Law (LGPD).

⛳️ Requirements

• High school diploma.

• Willingness to work various schedules and shifts.

• Proficient in Microsoft Office.

• Strong communication and writing capabilities.

• Ability to adapt to change.

• Proactive and dynamic mindset.

• Excellent interpersonal skills and empathy.

• Currently enrolled in a college degree program is considered an advantage.

• Experience in online customer service is a plus.

🏝️ Benefits

• An inclusive workplace that embraces individuals of all sexual orientations, gender identities, races, ethnicities, and ages, with or without disabilities.

• Opportunity for remote work.