VAIB Strategy Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Lead and cultivate a high-performing team of Strategy Analysts.

• Mentor team members, assist with recruitment and knowledge-sharing, and foster accountability in alignment with Monzo’s values.

• Convert VAIB priorities into actionable initiatives and manage customer-centric treatment strategies.

• Balance team workload with strategic and regulatory requirements.

• Monitor customer journeys and performance indicators.

• Leverage quantitative and qualitative insights to identify trends, address gaps, and provide evidence-based recommendations.

• Collaborate with Operations, Product, Risk, Data, and Engineering teams.

• Integrate VAIB considerations into products, services, business initiatives, and customer interactions.

• Design, document, and implement effective risk and compliance measures.

• Ensure compliance with internal governance and external regulatory standards.

• Act as the primary escalation point for intricate customer, operational, or regulatory challenges.

• Lead business communications and provide updates to leadership.

• Assist stakeholders during process changes and identify opportunities for continuous improvement.

⛳️ Requirements

• Extensive subject matter expertise in vulnerability, accessibility, inclusion, and bereavement (VAIB).

• Proficient knowledge of and ability to apply Consumer Duty, Equality Act, and WCAG.

• Demonstrated success in building motivated, high-performing teams through effective coaching and feedback.

• Strong commitment to continuous professional development.

• Capability to manage competing priorities and allocate team resources effectively.

• Aptitude for translating strategic objectives into organized work programs.

• Skill in interpreting customer insights and operational data.

• Ability to make evidence-based recommendations and sound decisions in complex or ambiguous regulatory and operational contexts.

• Solid understanding of risk, governance, and control environments.

• Exceptional communication skills.

• Proficiency in influencing stakeholders, managing formal actions, and guiding teams through organizational change.

🏝️ Benefits

• Equity.

• Performance-linked Incentive Awards.

• Flexible working hours.

• Annual £1,000 learning budget for books, training courses, and conferences.

• Home working setup.

• MacBook provided for all employees.

• Additional support for remote workers’ home office setup.

• Further benefits as outlined by Monzo.