UX Researcher – Rapid Research

This is a fully remote position, open to applicants in United States.

📋 Description

• Strategize and implement user experience research to gain insights into customer needs, assess experiences, and guide product decisions.

• Oversee research projects from the initial intake and planning stages to participant recruitment, execution, analysis, and the presentation of actionable insights.

• Perform rapid research, usability testing, early concept evaluations, customer journey investigations, and mixed-methods studies.

• Develop research strategies and timelines for product and feature domains.

• Identify research challenges, objectives, success metrics, and methodologies.

• Lead collaborative research initiatives and synchronize cross-functional research activities.

• Explore existing research and customer data.

• Investigate customer needs, behaviors, motivations, journeys, adoption, and retention rates.

• Create customer profiles and enhance audience comprehension.

• Formulate recruitment strategies, screeners, participant criteria, communications, and research tools.

• Recruit and manage research participants while assisting with large-scale research events.

• Analyze both qualitative and quantitative data to uncover patterns, themes, and actionable insights.

• Distill findings into recommendations that impact product direction and experience design.

• Develop research presentations utilizing data, customer narratives, and supporting evidence.

• Generate insights into industry and vertical trends.

• Collaborate with product management, design, engineering, and other disciplines.

• Set UX goals, signals, metrics, and success criteria; educate and mentor cross-functional partners.

• Provide templates for research, question libraries, screeners, discussion guides, and additional resources.

• Implement privacy, accessibility, and security protocols throughout the research process.

• Eliminate personally identifiable information and apply sensitivity labels and access controls.

• Adhere to approved secure tools and procedures for gathering, storing, recording, and managing research data.

⛳️ Requirements

• Bachelor’s degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or a related field, alongside 2+ years of User Experience Research experience; OR

• Master’s degree in one of the aforementioned fields or a related area, with 1+ year of User Experience Research experience; OR

• A combination of education and experience equivalent to the above.

• 4+ years of experience in conducting usability testing.

• 4+ years of experience in screening and recruiting research participants.

• 5+ years of experience in writing and reporting research insights.

• Familiarity with both qualitative and quantitative research methodologies.

• Experience in conducting research that shapes product direction and user experience design.

• Strong analytical and problem-solving abilities, with a knack for synthesizing research data into actionable insights.

• Excellent written, verbal, and presentation skills.

• Capability to collaborate effectively with product, design, engineering, and other cross-functional stakeholders.

• Experience managing research projects from planning to execution and delivery of findings.

• Proficiency in clearly communicating research findings and recommendations to stakeholders.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage.

• Flexible Spending Account (FSA).

• 401(k) retirement plan.

• Competitive paid time off.

• Parental leave.

• Opportunities for professional growth and development.