User Experience Researcher III

This is a fully remote position, open to applicants in New York.

📋 Description

• Assist the Senior Manager of UX Research with the daily operations of the UXR program.

• Partner with Product, Design, Engineering, and Commercial Teams to create research plans that are in line with the product roadmap.

• Oversee stakeholder research intake requests and develop structured research plans.

• Organize and conduct evaluative research for both new and existing features.

• Plan and execute discovery research aimed at shaping the future product roadmap.

• Carry out qualitative customer interviews.

• Set up and oversee unmoderated user testing.

• Plan, manage, and analyze quantitative research, including surveys.

• Collect comprehensive insights across various Fanatics verticals.

• Manage the collection and reporting of longitudinal health metrics such as NPS and CSAT.

• Take ownership of research operations, including screening, recruiting, scheduling, methodology, tooling, synthesis, analysis, and dissemination of insights.

• Utilize various primary and secondary data sources for a comprehensive analysis.

• Distill findings into actionable insights and present them to leadership and cross-functional stakeholders.

• Champion research findings and advocate for the voice of the customer.

• Support participant management, data management, process documentation, research tool selection, and method standardization.

• Continue to enhance professional research skills and expertise.

⛳️ Requirements

• 2-4 years of experience in UX research, usability testing, or a similar field.

• Strong foundational knowledge of user-centered design principles and mixed methods research.

• Ability to synthesize insights and convey findings clearly and effectively.

• Strong time management skills to facilitate quick and regular reporting on customer insights.

• Experience in collaborating with cross-functional teams within a fast-paced product development setting.

• Familiarity with unmoderated interviewing tools, survey software, transcription applications, and video editing tools.

• Experience in integrating AI into everyday research tasks, from planning through synthesis and reporting.

• Business curiosity and the ability to leverage data to inform product decisions and drive revenue.

• Excellent written and verbal communication skills.

• Strong organizational skills with the ability to manage multiple research projects concurrently.

• Proven collaboration skills and comfort in fostering organizational connections.

• Skills in quantitative research methods, survey design, and data analysis (bonus).

• Background in human-computer interaction or user experience design (bonus).

• Experience within an agile product development environment (bonus).

🏝️ Benefits

• Bonus compensation.

• Full-time employment benefits.

• Opportunities to enhance professional research skills and expertise.

• Opportunities to collaborate with seasoned product and design professionals.

• Opportunities to conduct research across various capacities and methods.

• A research team focused on collaboration, curiosity, and impactful outcomes.

• Work on products that shape fan experiences and engagement at scale.