User Researcher II

This is a fully remote position, open to applicants in United States.

📋 Description

• Execute research initiatives and create compelling narratives from insights that foster partner and team alignment around user-centric objectives.

• Collaborate with UX designers, product owners, product managers, and engineers to uncover prospects for future products and validate design concepts for product enhancement.

• Design, strategize, and carry out comprehensive research studies utilizing suitable qualitative and quantitative methodologies under the guidance of senior team members.

• Conduct and synthesize research projects, which include user interviews, usability testing sessions, surveys, card sorting, and contribute to A/B testing efforts.

• Transform research findings into clear, actionable insights and present recommendations to cross-functional teams.

• Analyze insights gathered from research sessions to pinpoint key opportunities and user requirements.

• Collaborate effectively and communicate clearly with colleagues and managers.

• Monitor and evaluate user behavior metrics and usability benchmarks with assistance from senior researchers.

• Aid in the assessment and improvement of research methodologies.

• Support research operations such as participant recruitment, scheduling, and maintaining the research repository.

⛳️ Requirements

• Bachelor’s degree in Human-Computer Interaction, Anthropology, Social Science, Design Research, Psychology, Cognitive Science, or a related discipline.

• 3-5 years of experience in UX Research or a comparable combination of education and experience.

• Expertise in qualitative research methods, including interviews, contextual inquiry, and observational studies.

• Proficient understanding of quantitative research methods, including survey design and basic statistical analysis.

• Familiarity with mixed-methods research techniques.

• Experience in evaluative research, including usability testing and heuristic evaluations.

• Exposure to generative and exploratory research strategies.

• Capability to implement research protocols and discussion guides.

• Experience in participant recruitment and screening processes.

• Knowledge of research ethics and informed consent procedures.

• Proven experience conducting research with diverse user demographics.

• A portfolio that highlights research projects, methodologies utilized, and measurable impacts on product outcomes.

🏝️ Benefits

• Medical, Prescription, Dental, Vision, Telehealth.

• Health Savings and Flexible Spending Accounts.

• 401(k) and Roth 401(k) with company matching.

• Paid Vacation and Sick Time Off.

• 12 Paid Holidays.

• Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program.

• Tuition Reimbursement.

• Life & Disability Insurance.

• Well-being and Employee Assistance Programs.