Human Centered Design Researcher IV

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the research strategy and implementation within the Human-Centered Design practice.

• Plan, execute, and synthesize mixed-methods research studies, which include generative, evaluative, and strategic research.

• Define and uphold research standards, methodologies, and documentation practices.

• Establish benchmarks for the responsible application of AI-assisted and generative tools in discovery and analysis.

• Convert research findings into actionable insights, design recommendations, and opportunity frameworks.

• Collaborate with product design, digital accessibility, and design systems disciplines throughout the product development lifecycle.

• Facilitate co-design sessions, journey mapping workshops, and participatory design activities.

• Create and sustain a research repository or insights library, inclusive of AI-powered and agentic tools.

• Develop strategies for participant recruitment, screeners, consent processes, and ethical research protocols.

• Advocate for underrepresented and vulnerable user populations while integrating equity and accessibility considerations.

• Integrate emerging research methods, tools, industry trends, and AI-assisted research technologies into team practices.

• Mentor junior and mid-level researchers.

• Collaborate with EPMO, clinical, and operational stakeholders to ensure research aligns with strategic priorities.

• Co-define success metrics, test assumptions against user evidence, and support iteration based on feedback.

• Perform additional job-related duties as assigned.

⛳️ Requirements

• A Bachelor’s degree in Human Factors, Cognitive Psychology, Anthropology, Information Science, Design, or a related field is essential.

• Equivalent years of relevant experience may be considered in place of the required educational background.

• A minimum of eight (8) years of professional UX research experience, including primary research in complex or enterprise-level product environments, is required.

• Eight (8) years of experience in conducting research within regulated or high-stakes domains (healthcare, financial services, government) is highly preferred.

• Proven experience in leading research strategy and mentoring researchers is preferred.

• Expertise in qualitative and quantitative research methods, including contextual inquiry, usability testing, diary studies, surveys, card sorting, and tree testing.

• Proficiency in platforms such as Dscout, MUiQ, Dovetail, Optimal Workshop, UserZoom, Qualtrics, or equivalent.

• Working knowledge of AI-assisted qualitative analysis and synthesis tools, with the ability to critically assess AI-generated outputs for bias, accuracy, and validity.

• Capability to shape a research roadmap and independently conduct studies.

• Strong facilitation skills.

• Ability to influence cross-functional teams, prioritize research, and advocate for user-centered outcomes within a matrixed organization.

• Comfortable and confident in presenting findings and recommendations to senior and executive leadership.

• Strong interpersonal skills and a collaborative mindset.

• Excellent written and verbal communication skills, including the ability to produce research reports, executive summaries, and presentations.

• Familiarity with WCAG accessibility standards and inclusive research design practices.

• Knowledge of the healthcare and/or managed care ecosystem is advantageous.

• UX Research, Human Factors, or related certification is highly preferred.

• Training or certification in equity-centered or trauma-informed research methodologies is preferred.

• Training or familiarity with responsible and ethical AI use in research practices is preferred.

• May be required to sit or stand for extended periods.

🏝️ Benefits

• Bonus opportunities linked to company and individual performance may be available.

• A substantial and comprehensive total rewards package.

• An equal opportunity workplace that fosters belonging and supports individuals from all backgrounds.