UX Researcher

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Serve as a champion for UX Research and a catalyst for change by identifying opportunities, mentoring team members, and launching initiatives.

• Take ownership of and develop the UX Research practice within the Design team.

• Establish a practical research process that empowers designers to execute relevant research autonomously.

• Develop clear quality standards without hindering progress.

• Lead impactful research projects from initiation through methodology, execution, analysis, synthesis, presentation, and action planning.

• Choose suitable research methods based on the level of uncertainty, business objectives, and deadlines.

• Independently manage tools/data access, participant scheduling, confirmations, session logistics, note-taking, and documentation.

• Work in conjunction with Product Analytics to integrate quantitative and qualitative data.

• Experiment with various research methods including moderated, unmoderated, and AI-assisted approaches.

• Advocate for user needs and limitations in product decision-making.

• Function as the primary UX Research authority within the Research Team, collaborating with Product and Marketing Researchers.

• Partner with Product, Design, and Analytics teams.

⛳️ Requirements

• Demonstrated experience in managing research projects from start to finish with significant ownership.

• Background in working with both B2C and B2B products and audiences.

• Proficient in English; all participants are English-speaking, and moderation and presentations are conducted in English.

• Regularly gather insights from Sales, Customer Support, Marketing, and Analytics, transforming them into testable research questions.

• Maintain a high standard of research quality, including proper methodologies, structured approaches, predictable timelines, and ethical practices.

• Experience with recruiting platforms and independently managing research logistics.

• Proficient in leveraging AI tools for operational tasks and synthesizing information while upholding human judgment and methodological integrity.

• Ability to stay informed on internal insights, market/competitor movements, and UX/product developments.

• Already utilizing AI effectively in a professional context.

• Exhibit exceptional empathy, respect, sensitivity, and high ethical standards when engaging with participants.

• NN/g certifications are highly desirable.

• A background in academic or scientific research, including a graduate or PhD track, is a strong advantage.

• Familiarity with PostHog, Tableau, or similar analytics tools is a significant plus.

• Experience with Productboard or similar insights repository tools is a strong advantage.

• Background in mentoring or teaching is a valuable asset.

🏝️ Benefits

• Equity options.

• Private medical insurance for the employee and their family.

• 22 paid vacation days annually.

• Up to 14 paid public holidays each year.

• 5 paid sick leave days provided by the company.

• English language learning courses.

• Opportunities for relevant professional education.

• Access to gym or swimming pool facilities.

• Assistance with home office setup, including furniture and other workspace essentials.

• Co-working options available.

• Flexibility for remote work.

• €50 monthly allowance for internet and mobile phone expenses.