UX Researcher

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee Rapid Research studies from start to finish, providing insights within 1–2 weeks or through an expedited 1-week sprint.

• Advise on research methodologies and project scopes.

• Create kickoff and alignment documents as well as moderator guides.

• Facilitate remote and in-person interviews, manage unmoderated studies, and conduct heuristic evaluations.

• Perform literature reviews and competitive analyses as required.

• Provide end-of-day session summaries during the research fielding phase.

• Guide key takeaway alignment with stakeholders.

• Analyze results and produce final reports, including slide presentations or written documents with actionable insights.

• Present findings during stakeholder readouts.

• Establish trusted relationships with client stakeholders and offer consultative support.

• Collaborate with recruiting teams for participant screening and scheduling.

• Assist with Hindi-language studies and localization efforts for research specific to India.

• Manage multiple concurrent studies through preparation, fielding, and reporting phases.

• Suggest enhancements to internal processes and best practices.

• Contribute to AnswerLab's knowledge base and internal training programs.

• Take part in Custom Research initiatives like focus groups, diary studies, benchmarking, surveys, card sorting, contextual inquiry, and Critical User Journey audits.

• Work alongside UX Research colleagues in APAC, EMEA, and the US, as well as Research Managers and Project Managers.

⛳️ Requirements

• A minimum of 4 years of practical experience in conducting qualitative UX or market research, particularly in leading studies end-to-end.

• Native fluency in Hindi and business-level proficiency in English.

• Capability to moderate research sessions and produce deliverables in both Hindi and English.

• Experience working with clients and stakeholders in a consulting or agency setting, or a comparable research background.

• Proficient in working independently, managing competing priorities across simultaneous studies, and adhering to tight deadlines.

• Expertise in in-depth interviews, unmoderated studies, heuristic evaluations, literature reviews, and competitive analyses.

• Familiarity with focus groups, diary studies, benchmarking, surveys, card sorting, contextual inquiry, and Critical User Journeys is advantageous.

• Strong presentation abilities, including the creation of decks and delivering results and recommendations to senior stakeholders.

• Excellent attention to detail, ensuring accuracy and thoroughness.

• Outstanding time management and prioritization capabilities.

• Exceptional written and verbal communication skills.

• Comfortable using online/remote research tools such as Google Meet, Zoom, dscout, and GSuite.

• Ability to collaborate across various time zones, with occasional flexibility in scheduling and extended hours.

• Capacity to work at a computer for prolonged periods.

• Current work authorization in India; AnswerLab is unable to sponsor visas.

• An undergraduate and/or advanced degree, preferably in Experimental Psychology, Cognitive Psychology, Human Factors, Human-Computer Interaction, or a related field with a foundation in research-based design.

🏝️ Benefits

• Flexible remote/home-based work arrangement.

• Up to 15% travel, including occasional in-person sessions at regional lab locations.

• Flexible scheduling to facilitate collaboration across APAC, EMEA, and US time zones.

• Opportunity to engage in longer-term Custom Research projects.

• Ongoing development of research and consultative skills.

• Contribution to AnswerLab's knowledge library and internal training initiatives.