Staff User Researcher

This is a fully remote position, open to applicants in Texas.

📋 Description

• Establish and take ownership of the research agenda across various AfterShip product domains and systems.

• Recognize, prioritize, lead, and implement research that informs the overall product strategy of the company.

• Define, design, execute, and disseminate both qualitative and quantitative research studies.

• Develop a comprehensive understanding of merchants, shoppers, and their post-purchase experiences on a global scale.

• Collaborate with teams in Product, Design, Data Science, Engineering, and Product Marketing.

• Translate research insights into perspectives relevant to both product and business.

• Align Directors, VPs, and other cross-functional leaders on strategic inquiries.

• Mentor researchers and create repeatable research practices.

• Identify best practices within current and emerging research methodologies.

• Actively seek out new user and business opportunities.

• Report directly to the Manager of User Research.

⛳️ Requirements

• Over 8 years of practical UX/user research experience, including leadership in research across multiple product areas or business domains.

• Demonstrated capability to independently lead research strategy and roadmap.

• Extensive knowledge of both qualitative and quantitative research methods.

• Ability to establish research quality standards for others.

• Proven track record of influencing at the executive level and aligning leadership on strategic matters.

• Strong skills in synthesis and storytelling, supported by a portfolio or work samples.

• Experience in mentoring researchers and enhancing a team’s expertise.

• Bachelor’s or Master’s degree in Human-Computer Interaction, Psychology, Cognitive Science, Design, or a related field, or equivalent practical experience.

• Capacity to excel with complete autonomy in a remote-first, distributed organization.

• Experience in SaaS and/or e-commerce is advantageous.

• Proficiency in Mandarin is highly preferred.

🏝️ Benefits

• Certified as a Great Place to Work, fostering an inclusive, values-driven culture.

• Flexible work arrangements available: remote-first or hybrid-flexible options.

• Adaptable working hours based on time zone.

• Healthcare coverage provided from the first day of employment.

• Retirement plans that include company matching contributions.

• Unlimited paid time off (PTO).

• Annual learning and wellness benefits.

• Monthly book allowance.

• Opportunities for career advancement and professional development.

• In-office lunch and commuter benefits for employees located in hub areas.

• Competitive salary package.