UX Business Systems Analyst

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Collect, assess, and document the business requirements for internal stakeholders.

• Ensure that technology solutions align with business needs, strategic objectives, and expectations of end-users.

• Create, document, test, and utilize solutions that enhance business outcomes, streamline workflows, boost adoption, and improve user experience.

• Collaborate with business stakeholders, end users, and IT infrastructure teams to establish and document processes while translating requirements into functional specifications.

• Perform analysis of systems and processes, conduct interviews, lead requirements-gathering workshops, and oversee artifact approvals.

• Manage requirements and document software installation and configuration procedures.

• Aid in testing, development of training plans, user training, production support, and user documentation.

• Engage in QA activities, identify testing scenarios, clarify complex processes, and assist in developing test plans.

• Create business cases, ROI assessments, value definitions, cost evaluations, benefit statements, and risk analyses.

• Oversee project tasks and lifecycle phases for small to medium-sized projects.

• Facilitate communication with clients and stakeholders while helping to prioritize IT service delivery.

• Conduct root-cause analysis to assist in defect resolution.

• Support scope definition and implementation of solutions.

• Advocate for UX enhancement opportunities from prioritization through to implementation and measurement.

• Maintain a prioritized backlog for UX and process improvements.

• Collaborate with stakeholders and end users to identify pain points, journeys, and workflow obstacles.

• Coordinate cross-functional UX initiatives, monitor action items, eliminate blockers, and escalate decisions as necessary.

• Evaluate and communicate the effectiveness of improvements, including adoption rates, efficiency increases, reduced support incidents, streamlined processes, and user satisfaction.

⛳️ Requirements

• Proven experience in identifying, leading, and executing user experience (UX) and business process improvement initiatives within an enterprise setting.

• Demonstrated ability to independently drive enhancements from concept to implementation across various business and technology teams.

• Experience in collecting and analyzing user feedback, support trends, operational metrics, and business requirements.

• Background in coordinating cross-functional efforts involving business stakeholders, application teams, infrastructure, service desk, security, and vendor teams.

• Ability to influence outcomes and instigate change without direct authority.

• Strong analytical and problem-solving capabilities.

• Excellent communication, facilitation, documentation, and stakeholder management skills.

• Preferred: experience in advocating for continuous improvement and user experience initiatives.

• Preferred: experience working in a distributed team environment.

• Preferred: knowledge of databases, computer operating systems, SaaS, on-premises systems, cloud server services, domains, basic network functionality, and software installation processes.

• Preferred: experience in creating diagrams, flowcharts, user journeys, process maps, and other visual representations.

• Experience with Visio or similar tools is preferred.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and growth.

• Flexible work hours and remote work options.

• Generous vacation and paid time off policy.