Commercial Insights Analyst

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Develop and oversee annual budgets, forecasts, and commercial strategies for the Consumer and Small Business portfolio.

• Track performance against planned objectives and identify variances, risks, and necessary corrective measures.

• Analyze customer behavior, product performance, revenue streams, margins, ARPU, acquisition, and churn rates.

• Assess products, propositions, and commercial initiatives to enhance customer value, drive revenue growth, and improve market competitiveness.

• Conduct scenario analyses and commercial modeling for pricing adjustments, product innovations, market trends, and strategic initiatives.

• Establish and maintain customer segmentation models and performance dashboards.

• Examine customer behaviors, usage patterns, and purchasing trends.

• Monitor competitor activities, market developments, and trends within the telecommunications industry.

• Offer recommendations to enhance commercial performance and customer value propositions.

• Provide constructive commercial feedback on proposals, initiatives, and investment strategies.

• Assist in building business cases, conducting commercial assessments, and making recommendations for products, propositions, pricing strategies, and strategic investments.

• Cultivate relationships with stakeholders across Commercial, Finance, and Operational teams.

• Identify emerging commercial risks and opportunities.

• Enhance reporting, analytical methodologies, and performance measurement frameworks.

• Generate executive-level reports and presentations for Commercial Leadership and strategic governance forums.

⛳️ Requirements

• Proven experience in telecommunications, mobile, broadband, connectivity, or subscription-based markets in roles focused on commercial insights, analytics, business intelligence, business analysis, or performance management.

• Demonstrated experience analyzing consumer telecom customer behavior, acquisition, retention, revenue, margins, and product performance to inform commercial decision-making.

• Proficient in commercial planning, forecasting, business case development, and performance management.

• Strong analytical capabilities and commercial modeling expertise.

• Advanced Excel proficiency and familiarity with reporting and visualization tools such as Power BI.

• Experience in interpreting and presenting data from various sources to derive meaningful commercial insights and management information.

• Strong commercial acumen with the ability to translate complex data into straightforward business recommendations and actions.

• Excellent stakeholder management and influencing abilities, with the confidence to constructively challenge assumptions and engage with senior leaders.

• Exceptional communication and presentation skills.

• Knowledge of telecommunications markets, products, customer drivers, and the broader competitive landscape.

🏝️ Benefits

• 24 days of holiday.

• Health & Dental Insurance.

• Pension Scheme.

• Bonus Scheme.

• Fully discounted staff services or cash allowance in lieu.

• Co-working office spaces available for remote employees.

• Professional Development opportunities.

• Recharge Days.

• Flexible working hours and choice of location under Hybrid Working guidelines.

• Support for positions in major global locations.

• Focus on colleague wellbeing and work-life balance.

• Reasonable accommodations for job applications, interviews, onboarding processes, and beyond.