Utility Sales Support

This is a fully remote position, open to applicants in Louisiana.

📋 Description

• Execute daily customer-related tasks, including order entry, tracking, and order management in collaboration with local business units and other ABB divisions.

• Provide support for activities at agent accounts.

• Leverage ABB tools and processes, such as product configuration tools, order entry, and business systems.

• Work with local business units to monitor orders and ensure timely delivery to customers.

• Gather input from local business units and other ABB divisions to guarantee that bid proposals align with customer expectations.

• Handle information across various projects and adapt to shifting priorities.

• Participate in meetings to share information and evaluate contract requirements.

• Investigate technical issues and implement procedures and corrective measures to prevent future occurrences.

• Travel within the country to customer sites or ABB locations as necessary.

• Initiate change orders and facilitate the collection of overdue invoices.

• Generate periodic reports for customers regarding outstanding orders, Vendor Managed Inventory, or Blanket Order management.

⛳️ Requirements

• A Bachelor’s Degree in engineering, business, or a related field is preferred.

• A minimum of 5 years of technical customer support experience in the Industrial, Utility, or related sectors, or equivalent experience.

• General knowledge of power transmission and distribution products/systems is preferred.

• Previous experience in business-to-business customer support is preferred.

• Proficiency in utilizing computer databases; experience with Empower is preferred.

• Must possess work authorization that allows for employment with ABB in the United States.

• Candidates must reside in the United States.

🏝️ Benefits

• Choice of two medical plan options: a PPO plan known as the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.

• Choice of two dental plan options: Core and Core Plus.

• Vision benefits.

• Company-paid life insurance (2X base pay).

• Company-paid AD&D (1X base pay).

• Voluntary life and AD&D – 100% employee paid up to maximum limits.

• Short Term Disability – up to 26 weeks – Company paid.

• Long Term Disability – 60% of pay – Company paid; option to “buy-up” to 66 2/3% of pay.

• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance).

• Parental Leave – up to 6 weeks.

• Employee Assistance Program.

• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption.

• Employee discount program.

• 401k Savings Plan with Company Contributions.

• Employee Stock Acquisition Plan (ESAP).

• 11 paid holidays.