Utility Sales Support

This is a fully remote position, open to applicants in Louisiana.

📋 Description

• Carry out daily customer-related tasks such as order entry, tracking, and management in collaboration with local business units and various ABB groups.

• Assist with activities pertaining to agent accounts.

• Employ ABB tools and processes, including product configuration tools, order entry, and business systems.

• Collaborate with local business units to monitor orders and ensure timely delivery to customers.

• Coordinate feedback from local business units and other ABB groups to ensure bid proposals align with customer specifications.

• Manage information across multiple and diverse projects, adapting to shifting priorities as needed.

• Attend meetings to share information and assess contract requirements.

• Engage in the investigation of technical issues and the establishment of procedures and corrective measures to prevent future occurrences.

• Travel within the country to customer locations or ABB sites as necessary.

• Initiate change orders and facilitate the collection of overdue invoices.

• Deliver regular customer reports on outstanding orders, Vendor Managed Inventory, or Blanket Order management.

• Report directly to the Inside Sales Director.

⛳️ Requirements

• Preferred Bachelor's Degree in engineering, business, or a related field.

• A minimum of 5 years' experience in technical customer support within the Industrial, Utility, or related sectors, or equivalent experience.

• General knowledge of power transmission and distribution products/systems is preferred.

• Prior experience in business-to-business customer support is desirable.

• Proficiency in utilizing computer databases; experience with Empower is preferred.

• Must possess work authorization that permits employment with ABB in the United States.

• Must be residing in the United States.

• Willingness to travel domestically to customer locations or ABB sites as required.

🏝️ Benefits

• Choice between two medical plan options: a PPO plan known as the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.

• Choice between two dental plan options: Core and Core Plus.

• Vision benefits included.

• Company-paid life insurance (2X base salary).

• Company-paid AD&D insurance (1X base salary).

• Voluntary life and AD&D insurance – fully employee-paid up to specified maximums.

• Short Term Disability – covered for up to 26 weeks by the company.

• Long Term Disability – 60% of pay covered by the company, with the option to “buy-up” to 66 2/3% of pay.

• Supplemental benefits – fully employee-paid (including Accident insurance, hospital indemnity, critical illness, and pet insurance).

• Parental Leave – up to 6 weeks.

• Employee Assistance Program available.

• Health Advocate support resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption support.

• Employee discount program offered.

• 401k Savings Plan with company contributions.

• Employee Stock Acquisition Plan (ESAP) available.

• 11 paid holidays provided.

• Remote work arrangement offered.