Utility Sales Support

This is a fully remote position, open to applicants in Alabama, +7 more states.

📋 Description

• Execute daily customer operations, including order entry, tracking, and management with local business units and other ABB groups.

• Provide support for activities at agent accounts.

• Utilize ABB’s tools and processes, such as product configuration tools, order entry, and business systems.

• Collaborate with local business units to monitor orders and ensure timely delivery to customers.

• Coordinate input from local business units and other ABB divisions to guarantee that bid proposals align with customer needs.

• Manage information across multiple and diverse projects while effectively responding to changing priorities.

• Attend meetings to share information and analyze contract specifications.

• Engage in investigating technical issues and establishing procedures and corrective measures to prevent recurrence.

• Report directly to the Inside Sales Director.

⛳️ Requirements

• Bachelor’s Degree in engineering, business, or a related field is preferred.

• A minimum of 3 years of technical customer support experience in the Industrial, Utility, or related sectors, or equivalent experience is required.

• General knowledge of power transmission and distribution products/systems is preferred.

• Prior experience in business-to-business customer support is advantageous.

• Proficiency in utilizing computer databases; experience with Empower is preferred.

• Candidates must possess a work authorization allowing them to be employed by ABB in the United States.

🏝️ Benefits

• Choice between two medical plan options: a PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) known as the High Deductible Plan.

• Choice between two dental plan options: Core and Core Plus.

• Vision benefits available.

• Company-paid life insurance (2X base pay).

• Company-paid AD&D (1X base pay).

• Voluntary life and AD&D – fully employee-paid up to maximum limits.

• Short Term Disability coverage for up to 26 weeks – company-paid.

• Long Term Disability coverage of 60% of pay – company-paid, with the option to “buy-up” to 66 2/3% of pay.

• Supplemental benefits – fully employee-paid (Accident insurance, hospital indemnity, critical illness, pet insurance).

• Paid Parental Leave.

• Employee Assistance Program.

• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption.

• Employee discount program.

• 401k Savings Plan with Company Contributions.

• Employee Stock Acquisition Plan (ESAP).

• 11 paid holidays.

• Vacation under a permissive time-off policy for salaried exempt positions.