User Operations Associate, Support

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide outstanding email-based assistance to users and business owners on Yelp.

• Achieve quality and productivity targets while ensuring accuracy and attention to detail.

• Investigate complex issues, advocate for users, and develop thoughtful solutions.

• Cultivate expertise in Yelp’s products, policies, and procedures.

• Recognize opportunities to enhance customer experience and streamline team workflows.

• Take responsibility for your work and consistently strive to exceed expectations.

⛳️ Requirements

• Minimum of one year of relevant work experience.

• Bachelor’s degree is preferred.

• A strong enthusiasm for Yelp’s mission and a commitment to exceptional customer service.

• Outstanding written communication abilities.

• Remarkable attention to detail.

• High levels of self-motivation, personal accountability, and ownership of responsibilities.

• Capacity to be a reliable, positive, and collaborative team member.

• Willingness to accept feedback and a desire to learn and grow continuously.

• Comfort in a goal-oriented environment where quality and productivity are essential.

• Proven history of maintaining high standards and surpassing expectations.

• Availability during department core hours from 10 a.m. to 3 p.m. Pacific Time.

• Must reside in the United States.

🏝️ Benefits

• Comprehensive medical, vision, and dental coverage effective from the first day.

• 15 days of paid time off, increasing with more than 2 years of service.

• 12 paid holidays annually.

• One floating holiday.

• Up to 14 weeks of parental leave.

• Monthly wellness subsidy.

• Reimbursement for remote work expenses.

• Flexible spending account options.

• 401(k) retirement savings plan.

• Employee stock purchase plan.

• Potential for bonuses.

• Option for remote work arrangements.