Senior Specialist – North America Licensed Coffeehouse Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the readiness for new store openings by planning, coordinating, and implementing operational strategies.

• Act as a reliable business partner to licensees, utilizing operational knowledge, performance insights, and strategic advice to foster sustainable business success.

• Lead cross-functional projects and initiatives by aligning stakeholders, managing priorities, mitigating risks, and achieving results that support organizational goals.

• Enhance operational capabilities and promote continuous improvement through coaching, training, process optimization, and scalable solutions.

• Assist licensees in successfully opening, managing, and expanding Starbucks coffeehouses.

• Provide outstanding new store opening experiences and enhance operational performance across the licensed coffeehouse portfolio.

⛳️ Requirements

• Strong business and financial acumen, with the ability to utilize data, insights, and sound judgment to drive operational and business outcomes.

• Exceptional consulting, relationship-building, and communication abilities, with the capability to influence and align stakeholders at all levels of the organization.

• Strong project management, planning, and prioritization skills.

• Capability to manage multiple initiatives and drive execution in a fast-paced environment.

• Willingness to travel up to 90%, including both domestic and international travel.

• Flexibility to work variable hours, including nights and weekends, as business needs dictate.

• Minimum of three (3) years of experience in retail, restaurant, hospitality, or quick-service restaurant operations management.

• At least two (2) years of experience in operational training, facilitation, coaching, consulting, or learning and development.

• Proven experience leading or supporting cross-functional operational initiatives, new store openings, or business projects and initiatives.

• Familiarity with using operational and business performance metrics to identify opportunities and enhance results.

• Experience in managing cross-functional stakeholders and achieving alignment across competing priorities.

• Background in licensed, franchise, or multi-unit retail business models.

• Professional proficiency in French is preferred.

• Must possess a current valid driver's license.

• Ability to obtain and maintain a valid passport for international travel.

🏝️ Benefits

• Medical, dental, vision, basic and supplemental life insurance.

• Voluntary insurance benefits.

• Short-term and long-term disability coverage.

• Paid parental leave.

• Family expansion reimbursement.

• Paid vacation from the date of hire.

• Sick time accrued at a rate of 1 hour for every 25 hours worked.

• Eight paid holidays.

• Two personal days per year.

• 401(k) retirement plan with employer matching.

• Discounted company stock program (S.I.P.).

• Starbucks equity program (Bean Stock).

• Incentivized emergency savings.

• Financial well-being tools.

• 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan.

• Student loan management resources.

• Access to additional educational opportunities.

• Backup care.

• DACA reimbursement.